Ctrl+Enter function just stopped working

Question

Hi,
so I am in the middle of a project (newbee on Studio 2019, my first CAT) when suddenly the Ctrl+Enter (move to next segment) function stopped working. I did nothing to prompt this, as far as I can tell; it just happened.
Automated Translation (DeepL plugin) has also stopped providing a suggested translation, even if I mouse-click the next field, although it is still activated for this project. If I enter a translation manually, there is no little "AT" symbol in the middle column.
This just happened out of the blue, after having worked without problems for a couple of hours. I restarted my computer, but to no avail.
Has anybody come across this?
I can only find references to Studio 2015 in the forum database for this problem, so thought re-asking this question would be better.
Thanks in advance,
Margaret

Daniel Hug · Answer

Hello Margaret
the DeepL plugin sometimes has issues and stops working. Unchecking the box "Re-send draft and translated segments" seems to solve most problems. (It does make sense to me that there is no "AT" symbol in the middle column if DeepL did not provide a translation.)
As for <CTRL>+<Enter>, this is so much a core function that I would look for reasons outside Trados Studio as to what might cause this. Maybe another running application has this keystroke assigned and "catches" it becore it arrives at Studio? Or the keyboard has a mechanical problem?
Daniel

Paul · Answer

Hi Margaret Schindler 
 I don't think DeepL has anything to do with this problem so let's not confuse things here. You have said that without DeepL there, so just a TM, the cursor remains in the active segment after using Ctrl+Enter. 
 Unknown said: The cursor does not even jump to the next line with ctrl+enter any more. Only the little "pen" symbol in the middle column changes to "checked". 
 So the confirm seems to work, it's just what happens next that doesn't? Can you confirm what shortcuts you have in here?

Alison Field · Answer

Hi Gaston Losier 
 Firstly, have you also opened MultiTerm and updated it also? 
 Next, when a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and MultiTerm components depending what the problem is), as here: 
 
 Close all SDL applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features 
 - or type 'Control Panel' in the search line on your bottom Windows toolbar.

Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019 etc) and click ' Repair' either on the top toolbar or on the right-click dropdown menu . 
 Restart Studio/MultiTerm.

If that doesn't help, try reinstalling. 
 
 If that still doesn't work, then as installing is now preventing you from being able to work normally, you have the right to contact Installation Help free of charge, here: 
 installation and licensing help 
 Select 'Installation' from the 'Case type' dropdown menu. 
 Someone will help in the next day or two if you give your correct email address. 
 All the best, 
 Ali

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Ctrl+Enter function just stopped working