Can't run pretranslate batch task

Question

Studio 2019. Word 2019. New laptop. Was fine on older laptop with older Word. Any ideas please?

Alison Field · Answer

Hi James Knight 
 Just a thought... Have you added Studio and Multiterm to your antivirus/firewall 'whitelist'? 
 All the best, 
 Alison

Alison Field · Answer

Hi James Knight 
 Work through the solutions given here: 
 Repairing your installation of SDL Trados Studio 
 I would guess the first option, a Windows Repair of Studio, would resolve your issue. 
 Let us know if not. 
 All the best, 
 Ali

Alison Field · Answer

Hi James Knight 
 I'm glad reinstalling did the trick, starting with a clean slate is always a good idea. 
 I would think that will be able to help you with your SDL Language Cloud problem but you can also go here for help: 
 Submit New Language Cloud Case 
 Fill out your details accurately so they can get back to you, with a brief description of the issue. 
 All the best, 
 Alison

Oana Nagy · Answer

Hello James Knight , 
 
Have you seen the following article that might help. 
 
 gateway.sdl.com/.../communityknowledge 
 
If this still does not work and you have not yet logged a support ticket then maybe clear your cookies and they try a password reset.

Oana Nagy · Answer

Hello James Knight , 
 
As this issue isn't being reported else where else and you mention that you have a new machine (old machine never had any issues) then I think its time to start looking at the machine itself. 
I am assuming you are running Windows 10? So please run a full Windows (and MS Office) update- you may need to run this a couple of times before MS installs all the updates. 
 
Now, please take a look at your AntiVirus provider and ensure you do NOT have more than one provider installed and active. 
Temporarily disable the AV - log out of LC and then back in and see if this makes any difference. 
 
The other option worth trying is to rename the LC folder- 
Close Studio 
1.Go to C:\Users\[USERNAME]\AppData\Roaming\SDL 
 AppData is a hidden folder. windows.microsoft.com/.../show-hidden-files 
2. Find "LanguageCloud.bin" 
3. Rename the file to LanguageCloud_OLD.bin. 
4. Start Studio 
5. Go to File -> Language Cloud and see if it is displayed correctly 
 
Let me know how you get on please.

Oana Nagy · Answer

Hello James Knight , 
 
Would you be able to share a file (even a test file) and your TM please (swhale@sdl.com) as I cannot replicate this? 
Also a screen shot of your project settings would also be useful.

Trados Studio > 1. Trados Studio

Can't run pretranslate batch task