Error opening PDF files

Question

Whenever I try to open a PDF file, Trados 2019 returns this error. I couldn't find a way to contact support. Does anyone know of a way to fix this? 
 
 Thanks!

Pablo Dittrich · Answer

Hi Paul 
 1) I have the same problem. I have installed the above-mentioned plugin and in preview receive the message "cannot find the file type settings for the preview file", o if I try to upload the pdf file I got the message "This file type is not supported". Any ideas Paul?. 
 2) Another question. I am an old Infix user, so I mostly use this tool for my editable pdf files (only in "local" mode for confidentiality reasons). I know you have recommended and advised about using Infix for some years. Is there any new tool out now in the market better for us, SDL Trados Users?. 
 3) Last one. What I have to do with the settings (filters) for Infix you are offering here? " https://multifarious.filkin.com/2016/07/28/handling-pdfs-is-there-a-best-way/ " I have no clue. 
 Many thanks for your help. 
 Pablo Dittrich

Daniel Hug · Answer

Hi Ida Zaghi 
 just because it is so well phrased, I would like to quote from the article linked above: 
 We all know, I think, that translating a PDF should be the last resort. PDF stands for Portable Document Format and the reason they have this name is because they were intended for sharing with users on any platform irrespective of whether they owned the software used to create the original file or not. Used to share so they could be read. They were not intended to be editable, in fact the format is also used to make sure that the version you are reading can&rsquo;t be edited. So how did we go from this original idea to so many translators having to find ways to translate them? 
 What you need is a program that converts pdf to a normal, editable format. I don't know why Studio's built in solution does not work for you, but you can also use Acrobat Pro if you have the Adobe Suite. If not, there are many freeware online converters which might be an option unless your document is confidential. 
 By far the best solution would be to get to the customer and ask for the source document of the pdf, which might be a Word of InDesign file. 
 Daniel

Paul · Answer

Ida Zaghi 
 Have you installed the plugin for Studio? 
 https://appstore.sdl.com/language/app/iris-pdf-ocr-support-for-studio/794/ 
 I'd make sure I had the latest version of this installed first. Then if you still have a problem I'd run a repair of Studio 2019 through the windows control panel.

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Error opening PDF files

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