Added files in existing project are not visible to other users

Hi,

I work with Studio 2019 (Professional Network). We are a relatively small team. We use GroupShare for our translation memories, but our Studio projects are file based.

We only just upgraded from 2017, and we are having issues with adding files to existing projects. One person adds a new file to an ongoing project, and the others cannot see that added file unless they hadn't had the project in their project list when the file was added.

Any person that didn't have the project in their list sees the added file. Any person that did have the project in their list cannot see the added file, even after someone else has worked on it.  Even after removing the project from the list and adding it again, or restarting Studio, the added file remains non-visible to the person who originally had the project in their project list.

Whenever the added file is non-visible, we can see the SDLXLIFF files in the source and target folders in Windows Explorer, but when we look at the File view of that project in Studio, the added file is just not visible, in source and target languages alike.

Is this a known issue? We have been using the new Quick Add Files feature; would using the other Add Files options solve our problem? Any idea on what the issue is? Would the GroupShare project management module solve that problem?

Thank you in advance for your help and input.

Antonie Pluk, C. Tr.

Parents
  • Hello Greta Magyar,

    Thank you for your quick response.

    Our file-based (local) projects are located in our network server. Each SDLPROJ file is located in our client-based network server structure along with the project source and target folders. People access the project using that SDLPROJ file. Everyone uses the same file to access the project when they have to complete a task for that project.

    Even after removing the project from the list, closing Studio and rebooting the machine, the added file is still not visible.

    We do not add files into subfolders. We use the Add Files feature straight from the Project or Files views of Studio. I've checked in one of our problematic projects, and they don't contain subfolders.

    I understand that file-based projects were not meant to be shared by several people, but until we upgraded to 2019, it worked adequately for nearly 2 years. This is why I was inquiring. I figured the GroupShare project management module would probably solve that issue.

    Thank you for taking the time to answer my question!

    Regards,

    Antonie, C. Tr.

Reply
  • Hello Greta Magyar,

    Thank you for your quick response.

    Our file-based (local) projects are located in our network server. Each SDLPROJ file is located in our client-based network server structure along with the project source and target folders. People access the project using that SDLPROJ file. Everyone uses the same file to access the project when they have to complete a task for that project.

    Even after removing the project from the list, closing Studio and rebooting the machine, the added file is still not visible.

    We do not add files into subfolders. We use the Add Files feature straight from the Project or Files views of Studio. I've checked in one of our problematic projects, and they don't contain subfolders.

    I understand that file-based projects were not meant to be shared by several people, but until we upgraded to 2019, it worked adequately for nearly 2 years. This is why I was inquiring. I figured the GroupShare project management module would probably solve that issue.

    Thank you for taking the time to answer my question!

    Regards,

    Antonie, C. Tr.

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