Hi Sabrina Palmeri

These files contain a lot of information apart from the text and in many cases we would need to have the Adobe products installed on the computer so that they could be read and processed properly (with the necessary components). Studio 2019 SR2 (released at the end of the month) will have an improved file type filter which should also help with this.
This being said, in this case it might  be just a question of the file type settings. Could you please send me the files so I can test them on my computer?

Alternatively, I wonder if you could get these files exported to IDML instead? They are generally easier to process (even if you don't have InDesign installed).

Best wishes,
Greta

Hi Sabrina Palmeri

These files contain a lot of information apart from the text and in many cases we would need to have the Adobe products installed on the computer so that they could be read and processed properly (with the necessary components). Studio 2019 SR2 (released at the end of the month) will have an improved file type filter which should also help with this.
This being said, in this case it might  be just a question of the file type settings. Could you please send me the files so I can test them on my computer?

Alternatively, I wonder if you could get these files exported to IDML instead? They are generally easier to process (even if you don't have InDesign installed).

Best wishes,
Greta

Hi Greta, 

Thanks for your response. I will send you the files, so you can test them out. 

Sabrina

Hello Greta,

I raninto the same issue today, file type is enabled ...

is there a munite  solution before I ask client to change file type?

many thanks for your help in adnavance

Sara

First: changing anything in File -> Options will NOT influence any existing project and also not influence any but the default project template. If you change the settings here, they will be used next time for single file approach or a project based on a default template.

So instead go to File -> Setup -> Project templates and modify the template used. When you start modifying the template, go to File types and click the Adobe Framemaker 8-2020 MIF V2 on the LEFT side. In Common activate the highlighted option: