URGENT! Project file disappeared from list and folder - TM wasn´t updated

Question

Hi Everyone, 
 
 yesterday it happened to me and today has happened again: 
 when opening Trados, the project is no longer on the list and neither on the project folder! Everything (TM, sdlxliffs, etc) has disappeared. What can I do? I have been working on this translation for the last 3 days and I have to deliver it today! 
 Furthermore, Trados has an strange behaviour: it doesn't recognise files, duplicates TM im folder, send the duplications to trash bin... I don't know what to do. 
 Thank you very much in advanced for your help 
 Isabel

Paul · Accepted Answer

Isabel M Martos Maldonado said: In fact, HubiC is making a constant synchronisation in the cloud of every file I work on. 
 Yes, I think this is the likely cause of your problems. I see this sometimes with OneDrive as I use it with my teams for sharing some files... it's extremely frustrating when we suddenly see duplicate files or lost files. 
 A quick google of this problem in the HubiC forums returns a lot of results. The main problems are caused by poor connectivity (dropping in and out) and slow connectivity (still backing up larger files as you are already making new changes in the current ones). 
 I would recommend not working in the cloud in this way, but rather work locally and back up to the cloud (if you like this facility) at the ed of the day, or when you complete your work.

Alison Field · Answer

Hi Isabel M Martos Maldonado 
 Regarding error message "You cannot open this project on Trados. You only are allowed to open single documents or packages"... 
 I do sometimes get that message when I've worked on a project on my second computer then transfer it back to my main PC. 
 If that happens, I create a new project and add all the components I was using in the project that cannot be opened. 
 Something else that may help you find your lost projects is that Studio always opens packages, for example, to the last place on your system that a package was opened. So if you've created a project for a different client for example since the project you've lost, take a look in that client's folder. 
 If this gets reset for example by a big Windows update, Studio will default to the SDL folders under My Documents, so for Studio 2019 that would be here: 
 
 The actual address is C:\Users\username\Documents\Studio 2019 replacing 'username' with your user name. 
 So, if you create a new project it'll be in the Projects folder. A new TM or termbase would be in the relevant folder. 
 If you've been using Studio for 10 years, you quite likely know all of this but there may be a fact in there that will help... I keep learning new things even now and have been using Studio and TagEditor before it for so many years I've lost count... 
 Hope this helps... If not, it may help someone with the same problem in the future... 
 All the best, 
 Ali

Alison Field · Answer

HI Cathy Grosy 
 I saw your post only by chance, nobody else is likely to as it is in reply to a thread that is over 2 years old. 
 If you describe your problem in a NEW thread, I am very sure someone will help you find out what has happened and help you learn how it can be avoided again. 
 To do this, click the +New button top right of your screen to create a new thread, give full details of what is happening and what actions led to the situation, and I'm sure someone will contact you from RWS Support. 
 The staff at RWS can only generate one Support Case per thread so this is why you need to start a new thread. 
 Here's how it will look: 
 
 All the best, 
 Ali

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URGENT! Project file disappeared from list and folder - TM wasn´t updated

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