• State Suggested Answer
  • +1 person also asked this people also asked this
  • Replies 12 replies
  • Answers 4 answers
  • Subscribers 430 subscribers
  • Views 5711 views
  • Users 0 members are here
Options
Related

SDL TRADOS STUDIO 2019 SR2 - 15.2.5.2145 crashes suddenly when left for a long time

Muhammad Abulhasan

Hello,
As mentioned in the title above, whenever I work on the application then leave it, say for 30 mins. or so, it's no more there when I return back, that is, it simply crashes leaving no error messages.

My OS is Windows 10, kept up-to-date, I have 8 GB of RAM, and work on an SSD.

Faulting application name: SDLTradosStudio.exe, version: 15.2.5.2145, time stamp: 0x5def7d20
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x5bd9df62
Exception code: 0xc000041d
Fault offset: 0x001135d2
Faulting process id: 0x2d20
Faulting application start time: 0x01d5b4a54c87b84b
Faulting application path: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\SDLTradosStudio.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 7fe85942-e0cc-4f1b-98b2-5d7bbf8f6a18
Faulting package full name:
Faulting package-relative application ID:

Application: SDLTradosStudio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.OutOfMemoryException
   at System.Windows.Media.Composition.DUCE+Channel.SendCommand(Byte*, Int32, Boolean)
   at System.Windows.Media.Composition.DUCE+CompositionNode.RemoveAllChildren(ResourceHandle, Channel)
   at System.Windows.Media.CompositionTarget.SetRootVisual(System.Windows.Media.Visual)
   at System.Windows.Media.CompositionTarget.set_RootVisual(System.Windows.Media.Visual)
   at System.Windows.Interop.HwndTarget.set_RootVisual(System.Windows.Media.Visual)
   at System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual)
   at System.Windows.Interop.HwndSource.Dispose(Boolean)
   at System.Windows.Interop.HwndSource.OnHwndDisposed(System.Object, System.EventArgs)
   at MS.Win32.HwndWrapper.Dispose(Boolean, Boolean)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
Parents
  • 0

    Now things are getting worse, it crashed suddenly while working.
    Faulting application name: SDLTradosStudio.exe, version: 15.2.5.2145, time stamp: 0x5def7d20
    Faulting module name: clr.dll, version: 4.8.4075.0, time stamp: 0x5dd8a356
    Exception code: 0x80131506
    Fault offset: 0x002c4286
    Faulting process id: 0x28e8
    Faulting application start time: 0x01d5b694f06e9b4e
    Faulting application path: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\SDLTradosStudio.exe
    Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
    Report Id: 9d4329a2-784d-4b3a-a5db-c321c9ad9ddf
    Faulting package full name:
    Faulting package-relative application ID:

    Any suggestions?
  • 0 in reply to Muhammad Abulhasan

    Hello ,

    I found a similar case from a while back

    https://community.sdl.com/product-groups/translationproductivity/f/openexchange_applications/21001/studio-2019-shuts-down-by-itself

    Maybe try resetting Studio will help

    https://gateway.sdl.com/articles/SolutionArticles/000001417

    If not, please log a support ticket (selecting 'Submit Case'

    https://gateway.sdl.com/liveagentlicensing

    Once this has been resolved, please let us know what helped in this instance.

    Oana Nagy | QA Engineer | RWS Group

  • 0 in reply to Oana Nagy

    Thanks Steven,
    I forgot to tell you that I already tried the reset solution, but unfortunately it didn't work, actually the last crash happened after the reset.
    I removed most of the plugins, keeping only 2 or 3 that I mostly use, still the same.

    I'll try turning off Uplift and see it it works.
  • 0 in reply to Muhammad Abulhasan

    I am having the same thing! Ever since I installed this cumulative release, I am facing all sort of error messages. That is a real pain to say the least.

    Fullscreen sdlerror-20191220-14h10m34s.sdlerror.xml Download 
    <SDLErrorDetails time="12/20/2019 2:10:38 PM">
  <ErrorMessage>An attempt was made to access a socket in a way forbidden by its access permissions 198.107.133.22:443</ErrorMessage>
  <Exception>
    <Type>System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>10013</ErrorCode>
    <SocketErrorCode>AccessDenied</SocketErrorCode>
    <NativeErrorCode>10013</NativeErrorCode>
    <HelpLink />
    <Source>System</Source>
    <HResult>-2147467259</HResult>
    <StackTrace><![CDATA[   at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1256</CodePage>
    <LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ADMINSAM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>50276084 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
Reply
  • 0 in reply to Muhammad Abulhasan

    I am having the same thing! Ever since I installed this cumulative release, I am facing all sort of error messages. That is a real pain to say the least.

    Fullscreen sdlerror-20191220-14h10m34s.sdlerror.xml Download 
    <SDLErrorDetails time="12/20/2019 2:10:38 PM">
  <ErrorMessage>An attempt was made to access a socket in a way forbidden by its access permissions 198.107.133.22:443</ErrorMessage>
  <Exception>
    <Type>System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>10013</ErrorCode>
    <SocketErrorCode>AccessDenied</SocketErrorCode>
    <NativeErrorCode>10013</NativeErrorCode>
    <HelpLink />
    <Source>System</Source>
    <HResult>-2147467259</HResult>
    <StackTrace><![CDATA[   at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1256</CodePage>
    <LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ADMINSAM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>50276084 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
Children
  • 0 in reply to Sameh Elsharkawy

    Fullscreen sdlerror-20191220-14h3m33s.sdlerror.xml Download 
    <SDLErrorDetails time="12/20/2019 2:03:38 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>SdlTts</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at SdlTts.ViewModel.TtsViewModel.<SetActiveDocument>d__112.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1256</CodePage>
    <LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ADMINSAM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>50276084 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Sameh Elsharkawy

    even the TTS plugin stopped working again for me. Paul Filkin is very much aware of this issue because we spent a lot of time addressing it before with the developer. 
  • 0 in reply to Sameh Elsharkawy
    Sameh Elsharkawy said:
    even the TTS plugin stopped working again for me. Paul Filkin is very much aware of this issue because we spent a lot of time addressing it before with the developer. 

    I'm aware of it because you sent me the error stacks through whats app a short wile ago.  We have not addressed this with the developer at all.

    We have spent some time investigating this and so far we can't reproduce it at all.  So we're not sure where the problem is coming from. I'd recommend that you both log a support case.  If you don't have a support contract please use the web to case link:

    https://gateway.sdl.com/webtocase 

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub