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SDL TRADOS STUDIO 2019 SR2 - 15.2.5.2145 crashes suddenly when left for a long time

Muhammad Abulhasan

Hello,
As mentioned in the title above, whenever I work on the application then leave it, say for 30 mins. or so, it's no more there when I return back, that is, it simply crashes leaving no error messages.

My OS is Windows 10, kept up-to-date, I have 8 GB of RAM, and work on an SSD.

Faulting application name: SDLTradosStudio.exe, version: 15.2.5.2145, time stamp: 0x5def7d20
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x5bd9df62
Exception code: 0xc000041d
Fault offset: 0x001135d2
Faulting process id: 0x2d20
Faulting application start time: 0x01d5b4a54c87b84b
Faulting application path: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\SDLTradosStudio.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 7fe85942-e0cc-4f1b-98b2-5d7bbf8f6a18
Faulting package full name:
Faulting package-relative application ID:

Application: SDLTradosStudio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.OutOfMemoryException
   at System.Windows.Media.Composition.DUCE+Channel.SendCommand(Byte*, Int32, Boolean)
   at System.Windows.Media.Composition.DUCE+CompositionNode.RemoveAllChildren(ResourceHandle, Channel)
   at System.Windows.Media.CompositionTarget.SetRootVisual(System.Windows.Media.Visual)
   at System.Windows.Media.CompositionTarget.set_RootVisual(System.Windows.Media.Visual)
   at System.Windows.Interop.HwndTarget.set_RootVisual(System.Windows.Media.Visual)
   at System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual)
   at System.Windows.Interop.HwndSource.Dispose(Boolean)
   at System.Windows.Interop.HwndSource.OnHwndDisposed(System.Object, System.EventArgs)
   at MS.Win32.HwndWrapper.Dispose(Boolean, Boolean)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
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    Now things are getting worse, it crashed suddenly while working.
    Faulting application name: SDLTradosStudio.exe, version: 15.2.5.2145, time stamp: 0x5def7d20
    Faulting module name: clr.dll, version: 4.8.4075.0, time stamp: 0x5dd8a356
    Exception code: 0x80131506
    Fault offset: 0x002c4286
    Faulting process id: 0x28e8
    Faulting application start time: 0x01d5b694f06e9b4e
    Faulting application path: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\SDLTradosStudio.exe
    Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
    Report Id: 9d4329a2-784d-4b3a-a5db-c321c9ad9ddf
    Faulting package full name:
    Faulting package-relative application ID:

    Any suggestions?
  • 0 in reply to Muhammad Abulhasan

    Hello ,

    I found a similar case from a while back

    https://community.sdl.com/product-groups/translationproductivity/f/openexchange_applications/21001/studio-2019-shuts-down-by-itself

    Maybe try resetting Studio will help

    https://gateway.sdl.com/articles/SolutionArticles/000001417

    If not, please log a support ticket (selecting 'Submit Case'

    https://gateway.sdl.com/liveagentlicensing

    Once this has been resolved, please let us know what helped in this instance.

    Oana Nagy | QA Engineer | RWS Group

  • 0 in reply to Oana Nagy

    Thanks Steven,
    I forgot to tell you that I already tried the reset solution, but unfortunately it didn't work, actually the last crash happened after the reset.
    I removed most of the plugins, keeping only 2 or 3 that I mostly use, still the same.

    I'll try turning off Uplift and see it it works.
  • 0 in reply to Muhammad Abulhasan

    I am having the same thing! Ever since I installed this cumulative release, I am facing all sort of error messages. That is a real pain to say the least.

    Fullscreen sdlerror-20191220-14h10m34s.sdlerror.xml Download 
    <SDLErrorDetails time="12/20/2019 2:10:38 PM">
  <ErrorMessage>An attempt was made to access a socket in a way forbidden by its access permissions 198.107.133.22:443</ErrorMessage>
  <Exception>
    <Type>System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>10013</ErrorCode>
    <SocketErrorCode>AccessDenied</SocketErrorCode>
    <NativeErrorCode>10013</NativeErrorCode>
    <HelpLink />
    <Source>System</Source>
    <HResult>-2147467259</HResult>
    <StackTrace><![CDATA[   at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1256</CodePage>
    <LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ADMINSAM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>50276084 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Sameh Elsharkawy

    Fullscreen sdlerror-20191220-14h3m33s.sdlerror.xml Download 
    <SDLErrorDetails time="12/20/2019 2:03:38 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>SdlTts</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at SdlTts.ViewModel.TtsViewModel.<SetActiveDocument>d__112.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1256</CodePage>
    <LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ADMINSAM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>50276084 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Sameh Elsharkawy

    even the TTS plugin stopped working again for me. Paul Filkin is very much aware of this issue because we spent a lot of time addressing it before with the developer. 
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