Very scary error message

Hello,
I have SDL Studio 2019.
I am seeing this message. "AN ERROR HAS OCCURRED WHILE USING THE TRANSLATION PROVIDER".
This is after updating SDL Studio ten days after receiving an alert on the screen to do so. After doing the update, I was unable to open SDL Studio. It destroyed my main and large memory.
Support helped me quite quickly to get back in, but my memory was corrupted and unuseable. Support did not tell me if I can repair the memory or why this occurred.
I am now using an older memory before the update, and am now seeing this message!! This is very scary.
I am currently working with the program with fear, backing up all the time. I am afraid though that I might be backing up a memory that is also corrupt.
I believe this is a very serious bug. I have to say I never suffered from this disease before doing the update at the program's prompting..
After all, Trados is not just another software program. It works with a database, and if I can't trust that - I might as well go back to typing on WORD.
Thanks, Dafna
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  • Hi Adrian,

    To be precise 3,899,296 KB as of yesterday.

    I have several versions of basically the same memory - almost as big but older.

    I don't know what to do about it. After 12 years, I am just learning to use SDL Studio properly.

    Up until recently was opening projects with no name and certainly did not set up filters.

    If there was a way to chop off the first five years of the memory I would do it. Don't know if that is possible, And actually, quite afraid to handle the memories. The last time I updated the memory, it turned out to be a disaster. The memory became corrupt and unusable.

    Any thoughts about this problem?

    Thanks in advance, Dafna

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