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an error occured whilst trying to determine file version

DGS

Good morning,

I'm using Trados Studio 2019. At present I'm translating two projects and one of them desapeared from the list. It's not the first time this happens to me.

I tried to "Open project" and then the message "an error occured whilst trying to determine file version" was prompted.

File types seem to be in the right order.

I erased plug-ins folder.

I repaired the Trados Studio installation.

I erased folders "ProjectApi" and "SDL Trados Studio" in User > AppData > Roaming > SDL.

Nothing worked.

Could you please help?

Diana


[locked by: Steven Whale at 10:38 AM (GMT 0) on 13 Jan 2020]
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    Hello ,

    The first thing I would try is simply to close Studio and then reboots your PC and reopen Studio (this solves a number of unexplained issues).

    If this doesn't help then its worth checking your templates  (File > Setup>Project Templates) and check the paths of each template and removing possible duplicates or one that may be pointing to the wrong folder.

    The next option might be to rename the project template folder-

    c:\Users\[USERNAME]\Documents\Studio 2019\Project Templates\ (add_old or something).

    Now relaunch Studio

    Did any of this help?

    Oana Nagy | QA Engineer | RWS Group

  • 0 in reply to Oana Nagy

    Hi Steven,

    Thank you very much for your kind reply.

    Actually, I think that I have a bit of a mess with templates, probably as a result of not importing (but instead coping) my templates when I upgraded Trados Studio.

    Following your advise I've just renamed Templates folder, to no avail. Then I imported a template and tried again, but it was also useless.

    I've restarted my PC many times since I first realized (15 days ago) that I couldn't open this project (projet 1) . I've been working on another one (project 2), but now I have to start reviewing project 1 and I can't open it!

    Of course I could always use the bilingual file to create a new project...  I don't want to make many changes in fear that I could have problems with project 2.

    Any other ideas?

    Diana
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  • 0 in reply to Oana Nagy

    Hi Steven,

    Thank you very much for your kind reply.

    Actually, I think that I have a bit of a mess with templates, probably as a result of not importing (but instead coping) my templates when I upgraded Trados Studio.

    Following your advise I've just renamed Templates folder, to no avail. Then I imported a template and tried again, but it was also useless.

    I've restarted my PC many times since I first realized (15 days ago) that I couldn't open this project (projet 1) . I've been working on another one (project 2), but now I have to start reviewing project 1 and I can't open it!

    Of course I could always use the bilingual file to create a new project...  I don't want to make many changes in fear that I could have problems with project 2.

    Any other ideas?

    Diana
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