Marie Jacquet

You need to uninstall the old plugin you are using for BaccS.  This is no longer supported and only this one is going to work:

https://appstore.sdl.com/language/app/sdl-trados-business-manager-lite/985/

Thank you, but I get the following message when trying to do what you suggest.

Marie Jacquet

It would have helped if you added the error stack to your post and not just a screenshot:

However, this error is most likely caused by not removing the old plugins correctly.  So for a resolution please try deleting this folder:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\

Then run a repair installation through your wndows control panel and restart Studio.

Good morning,

I followed each component of your formula but I did not find :

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\

Here is what I found :

c:\Programmesx86\SDL\SDL Trados Studio\Studio15\PlugIns

There are a lot of files inside the folder PlugIns

Is it the one I have to delete ?

 Also, regarding a repair installation, where can I find this in the control panel ?

Is it via System and maintenance / Security and maintenance ? By personal curiosity (and I am doing my best to explore), I tried Start maintenance, and it gave me today’s date with a comment being : No action required.

But after doing that, I tried to restart Studio, and I got the same previous error message again.

There may be translators who know with a little help, how to solve IT issues, but this is not the case for everyone…

Thank you in advance for your answer.

M.Anne

Good morning,

I followed each component of your formula but I did not find :

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\

Here is what I found :

c:\Programmesx86\SDL\SDL Trados Studio\Studio15\PlugIns

There are a lot of files inside the folder PlugIns

Is it the one I have to delete ?

 Also, regarding a repair installation, where can I find this in the control panel ?

Is it via System and maintenance / Security and maintenance ? By personal curiosity (and I am doing my best to explore), I tried Start maintenance, and it gave me today’s date with a comment being : No action required.

But after doing that, I tried to restart Studio, and I got the same previous error message again.

There may be translators who know with a little help, how to solve IT issues, but this is not the case for everyone…

Thank you in advance for your answer.

M.Anne

Marie Jacquet

Let me know if you have time this morning and I'll do this with you over Skype.  I think it wll be a lot faster than the toing and froing like this. Drop me an email when you're ready - pfilkin@sdl.com