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Trados Studio 2017 freelance does not start anymore and account login does not work

Daniela Wittmeier

Hi, 

My Trados Studio 2017 Freelance doesn´t open anymore. I have restarted the computer, same thing. I also can´t seem to log into my SDL account to download the thing again (although I´m logged in here), all very bizarre. Any ideas what might be going on? Thank you,

Dani


[locked by: Steven Whale at 3:04 PM (GMT 0) on 18 Feb 2020]
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    Hi ,

    This sounds like it might have been triggered by a Windows update...

    So I suggest you try a Windows Repair of Studio and MultiTerm components, as here:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019 SR2 etc) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.
    If that doesn't help, try reinstalling both products.
    If that doesn't work, then you have the right to contact Installation Help free of charge, here:

    installation and licensing help

    Select 'Installation' from the 'Case type' dropdown menu.

    Someone will help in the next day or two if you give your correct email address.

    All the best,

    Ali :)
  • 0 in reply to Alison Field

    Hi Alison, 

    Thank you so much for the prompt response, and that on a Sunday! The repair didn´t work and the download for reinstallation (I can properly access my account now, so that´s progress) is an older version than what I have running on my machine for some reason. So I suppose the download files in the account don´t get updated when new software updates come out?

    Thanks again,
    Dani
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