SDL Trados 2019 Trial version. Unexpected dictionary file format first line should contain word count.

Question

I created a project yesterday, no problem. Worked on a couple files, all good. 
 Just opened it again today to continue and got this message: 
 
 I don't have Office installed on this machine (Windows 10, new install, and never have had Office on any older machines so I use the Hunspellchecker with no issues up to now on 2015 Freelance) so I can't switch to that. Anyway I wasn't dong a spell check so this is a weird message. 
 I deactivated Custom dictionaries in the settings, which at least allowed me to open my files, but now i can't do spell checks. PROBLEM! 
 Anyone have an idea what is up? 
 Thank you! 
 Kevin

Lydia Simplicio · Answer

Hello kevin white , 
 This is a little problematic if you dont have office installed and therefore cannot switch to word to check 
 Could you please post the full error stack - this might shed some light on the issue (missing word count).

kevin white · Answer

Hi Steven, 
 Thanks for the quick reply! 
 I saved the error stack. Here it is:

Lydia Simplicio · Answer

Hi kevin white , 
 I have been in contact with Ana (Live Chat) and have tried to reproduce this error using the same files/package/ 
 Adding/removing custom dictionaries etc but to no avail. 
 I also note that you have now the same issue with a different job (which actually might be helpful). 
 As you use different versions (FL and Pro and 2015 & 2019, I think this is actually where the issue might be lying as there is a conflict between resources. 
 As you are using the 2019 Trial- I would suggest completely removing this from the system- 
 Then reset Studio 2015 to default. 
 Now create a simple project of your own using of course Hunspell and add your own custom dictionary. 
 This should work now without an issue I think. 
 Now close Studio 2015 completely and reinstall the trial version and then create your own project in 2019. 
 Of course as you are a MAC user, please double check everything is being installed and saved to the right Windows folders.

Lydia Simplicio · Answer

Hello kevin white , 
 In Studio, there can only be one default dictionary per language - 
 To create custom dictionaries-

Lydia Simplicio · Answer

Hi kevin white , 
 Te reset Studio to defaults- 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

Lydia Simplicio · Answer

Hello kevin white 
 Just updating the thread. 
 After our call it appears that Studio hasn't correctly installed and you will remove the current installation path and install to C:/ and save the projects to the correct folder path. 
 If you still have problems- let us know.

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SDL Trados 2019 Trial version. Unexpected dictionary file format first line should contain word count.