Hello kevin white ,

This is a little problematic if you dont have office installed and therefore cannot switch to word to check

Could you please post the full error stack - this might shed some light on the issue (missing word count).

Hi Steven, 

Thanks for the quick reply! 

I saved the error stack. Here it is:

Hi kevin white,

I have been in contact with Ana (Live Chat) and have tried to reproduce this error using the same files/package/

Adding/removing custom dictionaries etc but to no avail.

I also note that you have now the same issue with a different job (which actually might be helpful).

As you use different versions (FL and Pro and 2015 & 2019, I think this is actually where the issue might be lying as there is a conflict between resources.

As you are using the 2019 Trial- I would suggest completely removing this from the system-

Then reset Studio 2015 to default.

Now create a simple project of your own using of course Hunspell and add your own custom dictionary.

This should work now without an issue I think.

Now close Studio 2015 completely and reinstall the trial version and then create your own project in 2019.

Of course as you are a MAC user, please double check everything is being installed and saved to the right Windows folders.

Hi kevin white,

I have been in contact with Ana (Live Chat) and have tried to reproduce this error using the same files/package/

Adding/removing custom dictionaries etc but to no avail.

I also note that you have now the same issue with a different job (which actually might be helpful).

As you use different versions (FL and Pro and 2015 & 2019, I think this is actually where the issue might be lying as there is a conflict between resources.

As you are using the 2019 Trial- I would suggest completely removing this from the system-

Then reset Studio 2015 to default.

Now create a simple project of your own using of course Hunspell and add your own custom dictionary.

This should work now without an issue I think.

Now close Studio 2015 completely and reinstall the trial version and then create your own project in 2019.

Of course as you are a MAC user, please double check everything is being installed and saved to the right Windows folders.

Thanks for the effort, Steven.

I will try what you say. But how do I add a custom dictionary?

How do I reset 2015 as the default?

Hello kevin white ,

In Studio, there can only be one default dictionary per language -

To create custom dictionaries-

Hi kevin white ,

Te reset Studio to defaults-

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

Steven, 

Is there some way we can talk on the phone? This is killing me.

OK, I did all of this. The Custom.dic dictionary is still in there but I created a new one for the test project, as you said.

I am now ready to install 2019 Trial but I don't understand how any of this will make a difference. Also, I don't need my own project in 2019. I need my ongoing project because I have a deadline. This is driving me CRAZY and driving me AWAY from being a Trados user.

The whole point of this was to possibly upgrade to 2019 but it's NOT helping! 

I still very much appreciate your help, of course!

By the way, just for fun I went back to activate the Custom.dic file for that project and the old error message came up. I don't understand this.

I've created a new custom dictionary and the project opens fine but what does that actually mean? The Custom one is no longer usable so how does that affect spell check, etc.?

Hello kevin white

Just updating the thread.

After our call it appears that Studio hasn't correctly installed and you will remove the current installation path and install to C:/ and save the projects to the correct folder path.

If you still have problems- let us know.

You're a legend, Steve. Thanks for the support. Will update when I've had a chance to do another install!