Seija Piippola

I think the solution here is to fix the bug.  Most users never read the help, and in reality it's not every tagged segment that causes a problem.  Two things come to my mind that might be more helpful:

1. don't translate PDF files, always clean them up to a DOCX first and remove the things that make PDF files tricky

2. provide details of the part that causes you a problem so we can reproduce it and provide to development for resolution.

Hi Paul,

thank you for the answer. Users I know did not tell me not to translate a PDF file. Are there PDF files of different quality, I guess so.

How can I find those tricky things after I have cleaned a PDF up to a DOCX, in the resulting DOCX file?

1. Clean PDF files up to a DOCX first and "remove the things that make PDF files tricky".

2. There are so many forums, this works.

However, I wish you advice your clients to avoid tagged segments. I had managed to merge and split tagged segments indeed, no problem with saving the target, until that one change.

Does it help to resolve this problem, if I'll send you the part that caused it?

Best regards,

Seija

Hi Seija Piippola

Seija Piippola said:

How can I find those tricky things after I have cleaned a PDF up to a DOCX, in the resulting DOCX file?

There are some very good tools for this sort of thing... like TransTools for example:

https://appstore.sdl.com/language/app/transtools/543/

Seija Piippola said:

Does it help to resolve this problem, if I'll send you the part that caused it?

Yes please... that would be perfect.  If I can reproduce the issue and provide it to support to validate then we can work on resolving it.

Okay, if I copy and send that part/page in the original PDF?

That will be fine.  Also give me the steps to cause the problem... so which segments to merge for example.

Okay, I'll do that later on.

Hi Paul,

I have gathered some information, snapshots, in a Word document. I'd prefer to send it privately.

Best, Seija

Seija Piippola

No problem - pfilkin@sdl.com