Johanne Dupuy

Always good to check the KB:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032269

Hi Paul,

Thanks for this. You're right.

I've looked at this procedure in the meantime and applied it.

I've renamed my plugin folder into "Plugin" instead of "Plugins" and done the repair action.

Now Studio can be opened BUT I don't have any plugins!

Should I rename the folder into "Plugins"?

Cheers,

Johanne

Johanne Dupuy

That would be because your plugins are all in here:

....\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

So the easy way is to simply copy the plugins out of the Packages subfolder in the folder you renamed.  Then copy them into the Packages subfolder of the new one that was created when you restarted Studio.

Ok, I've just done that... but I'm back to the very first error message...

Any idea?

Johanne Dupuy

ok... in this case it looks as though you have a problem with one of your plugins... as long as you didn't also copy over the Unpacked folder which you should not have done.

Assuming you did this exactly as I explained either remove the plugins and then add them back in again one at a time, or if you have a lot do this:

1. copy only half the plugins in and restart
2. now you should know which half of the plugins causes the problem
3. split the half that caused the problem and test again
4. repeat until you find the offending plugin

Once you find which one it is, first of all make sure you have got the latest version of this plugin from the appstore.  If you haven't, download and install the latest and see if you get the same problem.  If you do. or if you already have the latest version, let me know which one it is.

Johanne Dupuy

ok... in this case it looks as though you have a problem with one of your plugins... as long as you didn't also copy over the Unpacked folder which you should not have done.

Assuming you did this exactly as I explained either remove the plugins and then add them back in again one at a time, or if you have a lot do this:

1. copy only half the plugins in and restart
2. now you should know which half of the plugins causes the problem
3. split the half that caused the problem and test again
4. repeat until you find the offending plugin

Once you find which one it is, first of all make sure you have got the latest version of this plugin from the appstore.  If you haven't, download and install the latest and see if you get the same problem.  If you do. or if you already have the latest version, let me know which one it is.

I've tried your method and each plugin one by one.

The only one which seems to generate the start error is Sdl.Community.projectTermExtract, although projectTermExtract, which was apparently installed at the same time doesn't cause the problem.

Do I need that particular one in order to run projectTermExtract ?

Johanne Dupuy

Perfect... you found the problem!

These are actually the same plugin, although one may be older and clearly not working in your version of Studio.  The correct one is this one when installed correctly in your plugins folder:

projectTermExtract.sdlplugin

The other one could also be the name of the plugin as downloaded and if you manually copied this into the plugins folder instead of installing it (double clicking and running the plugin manager) that could also explain a problem of duplication.

Yes it probably happened when I installed this plugin because I had to copy it in the folder (the plugin installer never works properly on my computer and we never really found out why...).

So it's ok if I just delete the Sdl.Community.projectTermExtract from the packages folder?

Johanne Dupuy

Johanne Dupuy said:

So it's ok if I just delete the Sdl.Community.projectTermExtract from the packages folder?

Yes.  But also make sure you remove it from the unpacked folder too otherwise the error will reoccur.

Yes but in the Unpacked folder, I've got this:

What should I remove exactly then?

Johanne Dupuy

You've gone a level too far and opened up the projecttermextract folder.  So let's just do this:

1. Make sure you deleted Sdl.Community.projectTermExtract.sdlplugin

2. delete everything inside the Unpacked folder

Restart Studio.  All the plugin in  the Packages folder will be unpacked again.

Ok, I've done that.

Problem seems sorted.

Thanks!