cannot start my first translation, click on OK does not work

Question

Hello, I've just purchased SDL Trados 2019. I am trying to translate my first document but I can't. 
 I open the software, I click File then Translate a single document, I choose a docx file, I choose the target language (French) and then when I click OK nothing happens (see attached file) and there is no error message or warning. If I click on Cancel I exit this window but my docx file is not opened, of course. Why the OK button does not work? DOCX Thanks

Alison Field · Answer

Hi pascal goux , 
 
 One more thing to try. A reset. 
 
 If that doesn't solve the problem, as installing has not enabled you to work normally, you have the right to contact Installation Help free of charge, here: 
 
 Rename this folder (just add _old to the end for example) and restart Studio: 
 C:\Users\UserName\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 
 So, change the folder name to '15.0.0.0_old' 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ 
 If that doesn't help, as reinstalling has stopped you being able to work correctly, go here: 
 
 installation and licensing help 
 Select 'Installation' from the 'Case type' dropdown menu. 
 Someone will help in the next day or two if you give your correct email address. 
 All the best, 
 Ali

Alison Field · Answer

Hi pascal goux , 
 Is this happening with any file or just a particular file? 
 If with any file, a Windows Repair of Studio might be the answer... 
 Windows Repair of Studio 
 All the best, 
 Ali

Alison Field · Answer

Hi pascal goux , 
 As you have already tried reinstalling and you are still unable to work correctly, go here: 
 
 installation and licensing help 
 Select 'Installation' from the 'Case type' dropdown menu. 
 Someone will help in the next day or two if you give your correct email address. 
 All the best, 
 Ali

Alison Field · Answer

Hi pascal goux , Thank you, that's interesting! I haven't seen that one before... I'm so glad it was that simple. For future reference for other users: - Cannot open single document for translation when Target Language is "" Go to File > Options > Editor > Languages Under the Default Languages settings change from Target Language to any random target language I hope it doesn't happen again to you! All the best, Ali

Oana Nagy · Answer

Hello @PascalGoux , 
 Thanks for the screenshot- these are always really useful. 
 The image is showing you are in the translation memories view- you need to click on Projects- then select the project you wish to open 
 
 This will then open in EDITOR mode and you can begin translating. 
 If you haven't already done so you can add the TM via the project settings. 
 You might find this tutorial useful. 
 https://www.youtube.com/watch?v=-QxkyjtP5zM

Alison Field · Answer

Hi , hi pascal goux , 
 It is possible to translate a single file from any View, via File > Translate single document. The dialog opens successfully while the Translate single document Wizard opens, you then select the individual file and this is how it should then look: 
 
 As you see, my screenshot contains a TM dialog window but Pascal's doesn't. Could this mean it has frozen before completing the content of the dialog... 
 Here, after I clicked OK, despite the TM View being active, the next action Studio performs is to successfully create an sdlxliff of the file and open it directly in the Editor mode: 
 
 However, it certainly might be a good way around Studio failing to open a single file to try setting up a project and opening that instead. Unless there's a problem with the file itself. 
 If it's Studio at fault, a Windows Repair of Studio might be the answer? 
 Windows Repair of Studio 
 All the best, 
 Ali

Alison Field · Answer

Hi pascal goux , 
 Is this happening with any file or just this particular one? 
 I would suggest that the software is freezing at the point of checking the source language of the document and that clicking on the double arrow reactivates the process. 
 Clicking on the double arrow should not be necessary. 
 Try opening the source document (in Word if it's a word document), then highlighting all the text in it and making absolutely sure the whole document is standardised to the correct source language. Then see if the process works. 
 There may be sections in the document that have language content that isn't one of your five languages (if you're working with the Freelance version of Studio). That might bring things to a halt maybe... 
 Just one possible cause... 
 If that doesn't help, create your own new test document and ensure it's set to the source language that you're going to translate from. If that works correctly on 'File > Translate...' then it's the source document you were trying to work with that's triggering the problem. 
 If it doesn't work then try reinstalling SDL Trados Studio... 
 All the best, 
 Ali

Alison Field · Answer

Hi pascal goux , 
 I also should have said that there could be other content in the original source file that is causing Studio to fail to process the file. 
 If it has any interactive content, a complex image or table or some 3rd party content that Studio would not expect, then that could cause a problem. Normally these sort of things trigger an error but if Studio can't identify what the problem is, it could just freeze though normally the whole thing freezes so you can't do anything but close down via Ctrl+Alt+Del. 
 If you do manage to get this file past the OK button correctly, before translating it, try saving a target file - do this with the file open in the Editor window, via File > Save Target as. Don't do it via Batch tasks or you'll have to revert the file to sdlxliff in order to be able to work on it. Not impossible but an added irritation. 
 If ' File > Save Target as' works then you're safe to proceed with your translation. If it doesn't then you will need to open the source file again, save it to a new copy and remove items of complex content from that copy until it works. Then once you've translated and saved Target as successfully on completion of your project, you can add the complex content back in from the old original source file. 
 Alternatively you can ask the client for a cleaner version of the source file that you can work with, if they understand how to do that 
 I hope some of the above works for you... 
 All the best, 
 Ali

Trados Studio > 1. Trados Studio

cannot start my first translation, click on OK does not work

Top Replies