Hello @PascalGoux ,

Thanks for the screenshot- these are always really useful.

The image is showing you are in the translation memories view- you need to click on Projects- then select the project you wish to open

This will then open in EDITOR mode and you can begin translating.

If you haven't already done so you can add the TM via the project settings.

You might find this tutorial useful.

https://www.youtube.com/watch?v=-QxkyjtP5zM

Hi , hi pascal goux,

It is possible to translate a single file from any View, via File > Translate single document. The dialog opens successfully while the Translate single document Wizard opens, you then select the individual file and this is how it should then look:

As you see, my screenshot contains a TM dialog window but Pascal's doesn't. Could this mean it has frozen before completing the content of the dialog...

Here, after I clicked OK, despite the TM View being active, the next action Studio performs is to successfully create an sdlxliff of the file and open it directly in the Editor mode:

However, it certainly might be a good way around Studio failing to open a single file to try setting up a project and opening that instead. Unless there's a problem with the file itself.

If it's Studio at fault, a Windows Repair of Studio might be the answer?

Windows Repair of Studio

All the best,

Ali

Thanks Steven and Ali,

If I first click on Projects and try to open my single file to translate, I encounter the same problem.

As Ali noticed, in my case, the Translate single document Wizard does NOT include the part with the TM.

I have chosen my file to be translated BEFORE the Translate single document Wizard is displayed.

I just went through the Repair option for Studio and this did not solve my problem.

When I wrote that this was my first test of the software, it is not completely exact. Yesterday I briefly ‘played’ with the software, I created a project, managed to include a file and managed to start translating that Word file. But today I still can’t start the translation of a single document. Your further help will be appreciated.

Hi Pascal,

What happens if you click on the reverse language direction arrow? 

Hi Nora, If I reverse, I get the same problem and the TM part is still not displayed. But, if I click on the double arrow on the far right side of the Source language field, then the TM part is displayed and I can start the translation. I can now use the software to translate a single document but I'd be happy if I did not have to click on this double arrow each time I want to start a new translation. Cheers,

Hi pascal goux,

Is this happening with any file or just this particular one?

I would suggest that the software is freezing at the point of checking the source language of the document and that clicking on the double arrow reactivates the process.

Clicking on the double arrow should not be necessary.

Try opening the source document (in Word if it's a word document), then highlighting all the text in it and making absolutely sure the whole document is standardised to the correct source language. Then see if the process works.

There may be sections in the document that have language content that isn't one of your five languages (if you're working with the Freelance version of Studio). That might bring things to a halt maybe...

Just one possible cause...

If that doesn't help, create your own new test document and ensure it's set to the source language that you're going to translate from. If that works correctly on 'File > Translate...' then it's the source document you were trying to work with that's triggering the problem.

If it doesn't work then try reinstalling SDL Trados Studio...

All the best,

Ali 

Hi pascal goux,

I also should have said that there could be other content in the original source file that is causing Studio to fail to process the file.

If it has any interactive content, a complex image or table or some 3rd party content that Studio would not expect, then that could cause a problem. Normally these sort of things trigger an error but if Studio can't identify what the problem is, it could just freeze though normally the whole thing freezes so you can't do anything but close down via Ctrl+Alt+Del.

If you do manage to get this file past the OK button correctly, before translating it, try saving a target file - do this with the file open in the Editor window, via File > Save Target as. Don't do it via Batch tasks or you'll have to revert the file to sdlxliff in order to be able to work on it. Not impossible but an added irritation.

If 'File > Save Target as' works then you're safe to proceed with your translation. If it doesn't then you will need to open the source file again, save it to a new copy and remove items of complex content from that copy until it works. Then once you've translated and saved Target as successfully on completion of your project, you can add the complex content back in from the old original source file.

Alternatively you can ask the client for a cleaner version of the source file that you can work with, if they understand how to do that 

I hope some of the above works for you...

All the best,

Ali

The language of my source file was French instead of English (but it should have worked as the 2 languages are part of the 5). Still, I tried something else, I created a brand new Word file (very simple one with just 2 very small sentences, and no other content), I selected the whole text and chose English as the language. When I opened that file in Trados, the same problem happens: I have to click on the double arrow. By the way, I have also uninstalled and reinstalled the software.

The language of my source file was French instead of English (but it should have worked as the 2 languages are part of the 5). Still, I tried something else, I created a brand new Word file (very simple one with just 2 very small sentences, and no other content), I selected the whole text and chose English as the language. When I opened that file in Trados, the same problem happens: I have to click on the double arrow. By the way, I have also uninstalled and reinstalled the software.

installation and licensing help

Select 'Installation' from the 'Case type' dropdown menu.

Someone will help in the next day or two if you give your correct email address.

All the best,

Ali 

After the renaming of the folder, it now works well, I don't have to click on the double arrow. Thanks a lot Ali (and the others)  :-)

Hi pascal goux,

Excellent! I'm very glad that a simple reset by renaming that folder has sorted the problem out.

All the best,

Ali

Hello, The same problem comes back (when I start a new translation, I have to click twice on the double arrow to be able to see the TM part and select the target language). I have again renamed the folder (C:\Users\UserName\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0) but that does not solve the problem anymore. Cheers,

Hi pascal goux,

Is this happening with any file or just a particular file?

If with any file, a Windows Repair of Studio might be the answer...

Windows Repair of Studio

All the best,

Ali

Hi Ali, It is happening with all files. I launched Repair for Studio but the problem remains.

installation and licensing help

Select 'Installation' from the 'Case type' dropdown menu.

Someone will help in the next day or two if you give your correct email address.

All the best,

I have done so. Thanks

Good, pascal goux

If it is possible to post here what solution the help team provided, that would be good please.
Then it will be useful for people who have a similar problem in future.

All the best and stay safe,

Ali

The reply from SDL support solved my problem. The solution can be seen here: gateway.sdl.com/.../communityknowledge