SDL Studio 2019 lookup is extremely slow + Studio crashes frequently

Question

Dear colleagues, 
 Hope you're well today! 
 After several months of using SDL Studio 2019, I have to write some feedback. Unfortunately, the feedback is negative. For some reason, lookup for matches of larger segments in larger TMs is extremely, painfully slow, sometimes taking up to 4-5 MINUTES. In addition to that, Studio frequently freezes and then shuts down with no error message at all. By frequently, I mean this has happened every day I've used the software for months now. I've never had any of these issues with SDL Studio 2017, and I used it for years. Could you please help me solve these issues? It is extremely frustrating to have my work process hindered so much. Thanks and kind regards, Pavel

Oana Nagy · Answer

Hello Pavel Constantinov , 
 There is a number of reasons why Studio might be crashing- so I will go through some issues/solutions you might like to work through and see if this helps. 
 First of all, please make sure Windows/Drivers (including graphics card) are all up to date- 
 https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm 
 Also please ensure that both Studio and MultiTerm are added to your Antivirus 'Exceptions/whitelist' 
 Next, please update Studio to the latest stand (ensure you start Studio as Admin) then login and Check for Updates (you should be notified of any updates in the Notifications tab 
 
 Now see if the issues still occur. 
 If so please disable Lookahead 
 
 Another option might be to temporarily disable Match Repair 
 
 If the issues still persist- please provide the system specifications (OS/RAM etc.) and where you are saving your resources- either locally or on a remote drive/cloud. 
 Also the Windows logfiles should shed light on the issue.

Paul Filkin · Answer

Pavel Constantinov 
 SDL have a full technical support capability if you have paid for a support contract. I assume you have not or you wouldn't be resorting to the free forums for help where there isn't a guarantee of any help at all, although we do our best as do many of users in here who chip in to offer their experience. 
 Having said this, our technical teams do offer a route for assistance if you have licensing or installation issues that prevent you from working satisfactorily. Before you do this however there are some obvious things to check: 
 
 make sure you have upgraded your TMs 
 make sure you have reindexed them 
 
 Both of these things might have an impact on the performance you are experiencing. But if this doesn't help then log a case on the basis that you are unable to work with your TMs in 2019, whereas you were in 2017. 
 gateway.sdl.com/liveagentlicensing 
 You have two options: 
 1. Submit a case using a webform 2. Use live chat to get a licence reset 
 You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Trados Studio > 1. Trados Studio

SDL Studio 2019 lookup is extremely slow + Studio crashes frequently