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The letter "x" disappears after conversion from SDL into word format

Hi, 

I use SDL Studio 2018 for translating financial statements from English into Arabic and vice versa. After converting the SDL file into word, the letter 'x' disappears from all English words. For example, 'expense' appears 'epense'. I have to fix the words manually and add x to them. What could be the problem here? What's the solution? 

Many thanks for your help. 

Qais