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The letter "x" disappears after conversion from SDL into word format

Hi, 

I use SDL Studio 2018 for translating financial statements from English into Arabic and vice versa. After converting the SDL file into word, the letter 'x' disappears from all English words. For example, 'expense' appears 'epense'. I have to fix the words manually and add x to them. What could be the problem here? What's the solution? 

Many thanks for your help. 

Qais

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  • Maybe read what I wrote again.  You can easily remove the sensitive stuff and just provide a few anonymous sentences that portray the problem.  If you can't then I doubt you'll get much help with this bizarre issue.

    Paul Filkin | RWS

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  • Thank you Paul. I opened the Arabic-English file in SDL and saved it as a target. The problem has disappeared, which is really strange. The letter 'x" appears in all words like expense, tax, expenditure etc. Please see below this text taken from the target file I just saved. Few days ago, this text appeared   with the letter 'x' omitted from "expense", so the word appeared as 'epense' but now it's working.

    Expenses

    General and administrative expenses include direct and indirect costs not specifically part of sales costs as required under generally accepted accounting principles in the Kingdom of Saudi Arabia. Allocations between general and administrative expenses and cost of sales, when required, are made on a consistent basis.

     

    Before it appeared without "x"

    Epenses

    General and administrative epenses include direct and indirect costs not specifically part of sales costs as required under generally accepted accounting principles in the Kingdom of Saudi Arabia. Allocations between general and administrative epenses and cost of sales, when required, are made on a consistent basis.

    Maybe when I save it again, it works. I'm working on big Arabic financial statements right now. Once I've translated the file, I'll convert it and check again and let you know if I encounter the same problem. 

    Many thanks for your help and support.