Hello,
I work for a translation agency. We are just starting out with Trados and are running into some issues.
I received a return package from a translator for review. I got the following error message: "failed to import return package because it contains a project that does not exist in your setup (Name = '{0}', ID = {1}', (1 errors, 0 warnings)"
So I searched the forum and found this answer: https://community.sdl.com/product-groups/translationproductivity/f/studio/4415/failed-to-import-return-package-because-it-contains---request-for-clarification
However, the solution in the thread above doesn't work for us because our ISO-17100 certification requires every translation to be checked by an independent reviewer.
The way I understand it, only the person with access to the original project can open any return packages. In this case, only the project manager at my company can open it. This leads to a practical problem for us. I'll try to explain our workflow as clearly as possible:
1. Project manager creates project package
2. PM sends the package to the translator
3. Translator does their work and sends a return package (ideally for a reviewer)
4. Reviewer goes through the entire translation, fixes any mistakes, then sends it back to the project manager for completion.
Is there a quick and easy solution to send a translated but unreviewed Trados project to a reviewer (myself in this case) without project manager intervention? We "solved" this by having the project manager create the target files with the return package (.docx in this case) which I just reviewed in Microsoft Word. But that's not really a practical solution.
We need some kind of workflow for: project manager > translator > reviewer > back to project manager.
Yours sincerely,
Thomas