Method not found: Void NLog.Logger.Error(System.Exception, System.String)'.

Dear All,

I installed yesterday the latest update to SDL Trados Studio Freelance Plus 2019 – the SR2. Now, I can no longer open Trados, as the following error message shows up:

Error dialog box in Trados Studio with a red cross symbol, displaying 'Method not found: 'Void NLog.Logger.Error(System.Exception, System.String)' and an OK button.

...and then Trados crashes. 

I have a lot of work on my hands and even having to come here to post this slows me down. I also do not appreciate being used by SDL as a live beta tester – I am a paying customer!

Please, help!

Best regards,

Pavel Tsvetkov



Generated Image Alt-Text
[edited by: Trados AI at 10:48 PM (GMT 0) on 28 Feb 2024]
emoji
Parents
  • Hello ,

    I believe this might be originating from an earlier plugin that's not been updated and may be causing the conflict with the updated version of Studio.

    As always, it's recommended to post the full stack trace that should provide us with useful information.

    Error message popup in Trados Studio with steps: 1) Click on the icon, 2) Save the XML file to your desktop, 3) Add file to the thread.

    In the meantime, I would suggest removing the plugins from the following folders 

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    Also make sure there is no evidence of it in here:

    c:\Users\[USERNAME]\AppData\Roaming\SDL Community\

    Then restart Studio.

    If Studio now starts without issue, please install the latest AppNotifications plugin 

    https://appstore.sdl.com/language/app/appnotifications/1020/

    This way you will always be notified of the updated plugins.

    Of course, you can then reinstall the plugins.

    Please let me know if this helps.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 10:48 PM (GMT 0) on 28 Feb 2024]
Reply
  • Hello ,

    I believe this might be originating from an earlier plugin that's not been updated and may be causing the conflict with the updated version of Studio.

    As always, it's recommended to post the full stack trace that should provide us with useful information.

    Error message popup in Trados Studio with steps: 1) Click on the icon, 2) Save the XML file to your desktop, 3) Add file to the thread.

    In the meantime, I would suggest removing the plugins from the following folders 

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    Also make sure there is no evidence of it in here:

    c:\Users\[USERNAME]\AppData\Roaming\SDL Community\

    Then restart Studio.

    If Studio now starts without issue, please install the latest AppNotifications plugin 

    https://appstore.sdl.com/language/app/appnotifications/1020/

    This way you will always be notified of the updated plugins.

    Of course, you can then reinstall the plugins.

    Please let me know if this helps.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 10:48 PM (GMT 0) on 28 Feb 2024]
Children