Yoko Tomiyama

If I translate the message it says this:

"The package "XX.sdlppx" could not be opened because it contains a language that is not configured for this installation."

I think the message is quite explanatory.  The package you have received is either a multilingual package with languages in there that you do not have available to you in your setup, or it's one language pair and you don't have one or both of the languages in it.

Or... it's a bug!

Can you add .zip to the end of package like this:

XX.sdlppx.zip

Then open it and provide a screenshot of what you see.  Just the folder names... there won't be anything confidential in that.

Hi Paul,
Thank you for your advice.
I zipped the package as XX.sdlppx.zip using WinZip, and then unzipped it.
There was the original XX.sdlppx package, and I couldn't check the contents.....

Yoko Tomiyama

Yoko Tomiyama said:

I zipped the package as XX.sdlppx.zip using WinZip, and then unzipped it.

That's not what I asked you to do... but I can see your confusion.  Do this please:

1. change the extension of your file, so instead of it being called this:
   XX.sdlppx
   RENAME the file so it has a zip at the end (DO NOT ZIP IT)
   XX.sdlppx.zip
2. Now unzip it.

That will allow you to see inside the file.  The sdlppx is essentially a zip already but it has a different extension.

Hi Paul,
I'm sorry I couldn't get what you said.
I re-tried and understood why I couldn't open the project package.
The language pair of this package was en-US > it-IT.

My agent sent me a new correct package, and I could open it successfully.

You have taught me how to find a cause of a problem.
I truly thank you for your support!