Odile Breuvart Support Case Id : 00526950. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Odile Breuvart Support Case Id : 00526950. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Hello Paul. I feel silly as I do not know what you mean by 'SDL Community email address', where do I find the support case information?

Hello Odile Breuvart ,

We use the same email address for all SDL accounts.

So your SDL Community email address is the same one that you use on your SDL account, where you have your licenses and downloads etc.

I can also see that you have responded to our support team, so we should have the issue sorted quickly.

Odile Breuvart

Odile Breuvart said:

I do not know what you mean by 'SDL Community email address'

It' a good question, and as Steve says:

Unknown said:

We use the same email address for all SDL accounts.

This is how it should be, but sometimes (more often than we'd like) users have different email addresses that they use to log into the SDL Community compared to the one they use to log into their SDL Account.  Sometimes they even have multiple SDL Accounts.

When we create a support case on your behalf we can only use the email address you used to create this thread because we know what this is.  So you need to make sure you check the email account that has the same address as the one you used for this thread since the support team will reply to you there.

That's what we mean by "SDL Community email address".

Thank you. To my knowledge I have only 1 account. It is just that I changed my email address for same account and notifications.

Thank you for your help. My problem is being addressed individually now as there are still some specific issues to address. I will therefore set it as 'Reject' for the sake of your process.