Hi Caroline Loubert-Arseneau

The first thing to try when a problem occurs after an update is a Windows Repair of Studio (and maybe MultiTerm).

Here is how:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
   • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu, then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do not repair either of the 'Remove suite of products' entries. These are only for uninstalling.
4. Restart Studio/MultiTerm.

If this doesn't solve the issue, take a look here:

Repairing your installation of SDL Trados Studio

The process I've described above is the first step in the above link. There are further steps you can take.

If the various steps don't help or you don't have the knowledge to follow them, go to the bottom of the page and you'll see a link where, if you don't have a support contract, you can fill out your details to get free help within a day or two.

Let me know if none of the above works for you...

All the best,

Ali

None of the 4 suggested fixes helps. How can I solve the problem?

None of the 4 suggested fixes helps. How can I solve the problem?