We installed the DeepL Pro Plug-in. Installation went fine, we can add DeepL Translation Provider to the projects ... but it does not work. We do not get any proposals.
We use SDL Trados Studio SR2 15.2.6.2831.
Can you tell us more about what happens? Any messages at all? What version of the DeepL plugin are you using?
The current version of the plugin has some problems that DeepL are investigating at the moment because it seems to be linked to the API key. But this causes an error which you have not mentioned. So we need more information about your situation.
Paul Filkin | RWS
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Hi Paul
in an attempt to solve the problem, I re-installed the plug-in according to the instructions of DeepL. As a result, we cannot activate the plug-in any more. Now we get the message "There was a connection protocol error. Please check that you have entered the correct port number and other settings", and when looking at the details: error 407 Proxy Authentication requiered
What version of the DeepL plugin are you using?
Paul Filkin | RWS
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You've done the courses and still need to go a little further, or still not clear?
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we were referred to this link:
https://appstore.sdl.com/de/language/app/deepl-translation-provider/847/
ok. I have no idea when you downloaded this plugin so I can't simply assume you did this yesterday and therefore have the latest version, which as I have said already has some problems that DeepL are working on.
Please press your windows key, type in without the quotes "plugin management" and select the SDL Plugin Management app. Tell me what it says here:
Paul Filkin | RWS
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ok - so you don't have the latest version... which in this case is good! So based on your message earlier please can you make sure that you have whitelisted these domains:
www2.deepl.com
api.deepl.com
Paul Filkin | RWS
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according to our IT service, they are indeed whitelisted.
Are you using a VPN or some sort of proxy to connect? Can you try without it if you are?
Paul Filkin | RWS
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We are indeed using a VPN, Paul. But when I disable it, I cannot work in SDL Trados, because this also cancels my access to the translation memories and license server
I have just sent you a temporary activation code which you can use to test DeepL outside of your VPN.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
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I have just sent you a temporary activation code which you can use to test DeepL outside of your VPN.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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