Any Support available?

Question

I was redirected from contact form to here. 
 Nothing works on your platform. I am totally unsatisfied with your product. I tried deinstalling the product and installing it again and it had saved all previous settings. It was of no use. I read that there is a standalone installation called Freshstart. Tried that one also. And it doesn't work either. After restoring the files, everything is back as it was. Your product has lost me much more time in figuring out how to fix my problems than it has helped me in translation. Current issue - AnyTM doesn't work at all. Supposedly I have to be able to translate files in both directions. I have translated a BG-EN file and when I added an English file to the project - nothing happens. It doesn't create another reversed memory file. Google API gives me results in English, instead of in Bulgarian. I would like to delete everything and install it anew without any bugs present. Is there any way except complete PC reinstallation?

Nora Díaz · Answer

Hi Inna, 
 If I'm reading your post correctly, you're adding your English file to a BG-EN project, and that's the reason it's not working as you expect it to, but it's working the way it's supposed to, as the project language combination and direction determine how your resources will be used. If this is the case, what you need to do is create a new project with the right language direction, EN-BG, and add your file there. Then, to use a BG-EN translation memory in the reverse direction, add it to your project via AnyTM.

Paul Filkin · Answer

Inna Ivanova 
 It's a bit old, but perhaps this article will help a bit: 
 https://multifarious.filkin.com/2014/02/12/supertm/ 
 The app isn't a separate plugin anymore so ignore that part... but the features are the same.

Jerzy Czopik · Answer

Keep it simple, this is a good way to start. 
 Before you try to work with Studio, create a folder structure first. Do this NOT on the drive c:\, do not use the folder Documents. Create an extra partition on your HDD (easy with Windows 10, takes 5 minutes). I will refer to this with D:\ later. 
 Create an extra folder for your translation memories. Sort those by language pair (and then maybe by customer). Example 
 D:\TMs\EN-PT\Customer 1 D:\TMs\EN-PT\Customer 2 ... 
 Another folder for TBs (these are multilingual and multidirectional, so don't need to be separated by language pairs) D:\TBs\Customer 1 D:\TBs\Customer 2 ... 
 Now create another folder for jobs by customer 
 D:\Jobs\Customer 1 D:\Jobs\Customer 2 D:\Jobs\Customer 3 
 Place the resources accordingly. Store your translation files in the specified folders. 
 I assume, you will take the single file approach, as it seems to be easier. This is not the case, if you work for many customers, but for the start it will suffice. It is also a good way of working, if you have just one or two language pairs. 
 In Studio, go to File -> Options -> Editor -> Languages and chose the language pair, which is the most common for you. This way Studio will suggest you to translate in this language pair, when you start to translate a single file. 
 Please DO NOT use the drag&drop option, but go to File -> Open -> Translate single document (the default shortcut is CTRL+SHIFT+O): 
 
 You will see a window to navigate to your file. After having found the file press Open. You will see this:

Please select here the TM (or TMs) you want to use for this language pair. Then press advanced and select a termbase (some termbases) (optional). Make sure, that when selecting multiple TMs only a SINGLE ONE has a check mark in the column "Update". Also make sure, that there is ONE checkmark there. If you miss that, no translations will be stored in your TM(s). 
 When you then press OK, your file will open for translation. First step: press CTRL+S to save this file. Do not change any paths, just press CTRL+S and OK. This will store your translation file and the project file in the same folder, where the source file was. This will help you to maintain order in your PC. 
 When the file has been stored, your translation project is ready to go. Translate the file, confirming segments. 
 When you're done use File -> Save Target As. Chose another file name or another file location. Your translated file is ready. 
 For the start this should suffice. 
 On a side note: with or without child the process is the same and needs patience. And most of all it needs a systematical approach. Do not create chaos. If some steps don't work, start again, but do not repeat the same mistakes again and again. This is the most common error in the beginning.

Jerzy Czopik · Answer

Inna Ivanova 
 Being frustrated is no help at all. As any tool, Studio requires a very systematic approach. 
 For a fresh start use the information here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 . You can also download this: https://appstore.sdl.com/language/app/sdl-freshstart/876/ 
 Finally you can use Regedit to delete all SDL related entries (please be careful when using this tool, it modifies Windows and may harm the system, if used unproperly). 
 When you have uninstalled all SDL related software, download the latest installer modules from your SDL account. Store them on your HDD, then copy each (Studio and MultiTerm) on your desktop. Here right click each (Studio first, then MultiTerm) and chose "Run as administrator". This way the software will be installed with the necessary rights. 
 And before you start translating, check some reference materials, handbooks or tutorials. Studio demands systematic work, doing things just so without having a scenario what shall be done may cause chaos and this is only hard to manage afterwards.

Trados Studio > 1. Trados Studio

Any Support available?

Top Replies