problem with working server-based TM (I work with 2021 and customer with 2019).

Question

Hi, 
 
 I work as a translator for a customer who is using SDL 2019 (for GroupShare). According to the customer I'm the only translator having problems with their server-based TM's. I can't get connected with the server TM's. 
 In Project Settings, All Language Pairs, Translation Memory and Automate, I can't tick the boxes with TM's. Under Use I can't tick Server-based TM. 
 Please advise, what I'm doing wrong or so? 
 
 Thank you. 
 
 Best regards, 
 
 Rudi

I just found a similar question in the Community, maybe out dated: 
 
 " 
 
 Scope/Environment 
 SDL Trados Studio 2014 SDL Trados Studio 2015 SDL Studio GroupShare

Symptoms/Context

You are working on a SDL Studio GroupShare project that includes a server-based translation memory. You notice that the server TM is disabled.
The translation results window displays following message:

No open translation memories or automated translation servers.

Before, you may have received the information message:

The translation provider 'Name' could not be opened and has been disabled.

When you go to Home > Project Settings > Language Pairs > All Language Pairs / [Relevant language Pair] > Translation Memory and Automated Translation, you see that the server TM is not enabled and grayed out. Accordingly, you cannot tick the Enabled check box - even though the GroupShare server is available.

Root Cause

The translation memory was disabled because the connection to the GroupShare server was lost.
Additionally, Iin the "Translator" role you do not have the 'Edit Project' permission. In this case, the checkbox to enable the TM is grayed out.

The SDL Development team is aware of this issue and is working on a solution.

" 
 I will trie the suggested solutions like A: Re-open Project and B: Manually enable TM in .sdlproj file. Maybe this will do the job.

Paul · Accepted Answer

Rudi Sanders 
 Thanks for sending the project in. In the meantime the support team figured out what causes this. I note this isn't a package, but rather it's a GroupShare project. In this case the access you have is controlled by permissions on the GroupShare server. If you have been defined as a "Translator" for example, then the default settings don't give you permissions to add any TMs. You can see them if they are already there and enabled, but you can't add them if they are not. 
 I think this is something your customer is going to have to resolve and double check what permissions you have been allocated. Since you have to log into the server when you open the project this is what's controlling your access and it's also what's defined what's possible when the project has been downloaded from the server in the first place..

Paul · Answer

Rudi Sanders 
 Rudi Sanders said: In Project Settings, All Language Pairs, Translation Memory and Automate, I can't tick the boxes with TM's. Under Use I can't tick Server-based TM. 
 It looks to me as though you are trying to tick the Main TM that was used to create a Project TM that is attached to a package you received. Can you use the option to connect this way and then apply the credentials your customer provided?

Paul · Answer

Rudi Sanders 
 Well... you've got us stumped with this one! We've never seen this before: 
 
 Is it possible to see the project package you received for this? If it is can you send it to pfilkin@sdl.com

Trados Studio > 1. Trados Studio

problem with working server-based TM (I work with 2021 and customer with 2019).

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