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object reference not set to an instance or object with termbases

David Vitan

I'm getting this error when trying to connect to server termbase or adding to a local one. I have reinstalled Trados2019 and MultiTerm 2019 several times and am still getting this error every time. I know there is nothing wrong with the server termbase as other translators are using it without difficulty. None of the fixes previously posted here have done anything. Any ideas?

Fullscreen 7380.errors_4_community.xml Download 
<?xml version="1.0"?>
-<SDLErrorDetails time="20.10.2020 17:08:22">
<ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage>
-<Exception>
<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2146233088</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]>
</StackTrace>
-<InnerException>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2147467261</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetMACAddress()
   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetClientUniqueId(String userID)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]>
</StackTrace>
</InnerException>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-5605BRU</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16691976 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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  • 0 in reply to David Vitan

    So most probably you have installed your software by double clicking it for the first time. Being logged in as admin does not make that big change. I would try to uninstall all SDL software, download the latest installers from your account, save these on desktop and the right click them one by one (FIRST Studio, then MultiTerm) and select "run as admin".

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