object reference not set to an instance or object with termbases

I'm getting this error when trying to connect to server termbase or adding to a local one. I have reinstalled Trados2019 and MultiTerm 2019 several times and am still getting this error every time. I know there is nothing wrong with the server termbase as other translators are using it without difficulty. None of the fixes previously posted here have done anything. Any ideas?

Fullscreen 7380.errors_4_community.xml Download

<?xml version="1.0"?>
-<SDLErrorDetails time="20.10.2020 17:08:22">
<ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage>
-<Exception>
<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2146233088</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]>
</StackTrace>
-<InnerException>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2147467261</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetMACAddress()
   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetClientUniqueId(String userID)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]>
</StackTrace>
</InnerException>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-5605BRU</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16691976 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

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Thread Subject & Description
object reference not set to an instance or object with termbases I'm getting this error when trying to connect to server termbase or adding to a local one. I have reinstalled Trados2019 and MultiTerm 2019 several times and am still getting this error every time. I know there is nothing wrong with the server termbase as other translators are using it without difficulty. None of the fixes previously posted here have done anything. Any ideas? .code-editor .code-editor-heading{border-top:1px solid #e7e6e8;border-left:1px solid #e7e6e8;border-right:1px solid #e7e6e8;background-color:#fafafa;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#271a32}.code-editor .code-editor-heading a:hover{color:#3e016f} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/7380.errors_5F00_4_5F00_community.xml?_=637388215339627398 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/7380.errors_5F00_4_5F00_community.xml?_=637388215339627398 <?xml version="1.0"?> -<SDLErrorDetails time="20.10.2020 17:08:22"> <ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage> -<Exception> <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink/> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2146233088</HResult> -<StackTrace> -<![CDATA[ at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings) at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]> </StackTrace> -<InnerException> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink/> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2147467261</HResult> -<StackTrace> -<![CDATA[ at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetMACAddress() at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetClientUniqueId(String userID) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]> </StackTrace> </InnerException> </Exception> -<Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>15.0.0.0</ProductVersion> <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-5605BRU</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>16691976 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c978336039_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c978336039_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); });
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0 Paul Filkin over 5 years ago

David Vitan

Please try the solutions in this KB:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032712

Also upgrade so you have these versions as this could be the problem:

SDL Trados Studio 2019 SR2 - 15.2.7.2849
SDL MultiTerm 2019 - 15.0.6.56482

Paul Filkin | RWS

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0 Paul Filkin over 5 years ago

David Vitan

Please try the solutions in this KB:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032712

Also upgrade so you have these versions as this could be the problem:

SDL Trados Studio 2019 SR2 - 15.2.7.2849
SDL MultiTerm 2019 - 15.0.6.56482

Paul Filkin | RWS

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0 David Vitan over 5 years ago in reply to Paul Filkin

I have tried the solution with no luck

I have updated Trados. Multiterm doesn't let me update it. It says there are "no notifications" when clicking on "check for updates".

the Trados update has not yielded any improvement
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0 David Vitan over 5 years ago in reply to Paul Filkin

Actually, my Multiterm is already the 15.0.6.56482 version
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0 Jerzy Czopik over 5 years ago in reply to David Vitan

How did you install your software? Have you done this by simple double-click or used the option "run as administrator"?

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0 David Vitan over 5 years ago in reply to Jerzy Czopik

I can't remember when I updated Multiterm, but I most likely did it by clicking on "check for updates" in the software itself. I am always logged in as an administrator
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0 Jerzy Czopik over 5 years ago in reply to David Vitan

So most probably you have installed your software by double clicking it for the first time. Being logged in as admin does not make that big change. I would try to uninstall all SDL software, download the latest installers from your account, save these on desktop and the right click them one by one (FIRST Studio, then MultiTerm) and select "run as admin".

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When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

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0 Paul Filkin over 5 years ago in reply to David Vitan

David Vitan

ok - please try a reset and if this doesn't help we can log a case with support. They will probably do this same task so please do try it... you'll save yourself some time if it works.

First of all reset Studio and MultiTerm.

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then, rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15

Once you've done this run a repair installation through the windows control panel for both Studio and MultiTerm.

Paul Filkin | RWS

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0 David Vitan over 5 years ago in reply to Paul Filkin

What exactly do you mean by "resetting" Trados and Multiterm?

I have done all of the steps and the error persists...
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0 Paul Filkin over 5 years ago in reply to David Vitan

David Vitan

David Vitan said:
What exactly do you mean by "resetting" Trados and Multiterm?

Exactly what I wrote above. The process above resets all the user setting files for the application that can be the cause of problems like this.

David Vitan said:
I have done all of the steps and the error persists...

ok - I'll log a case so you get some help.

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0 David Vitan over 5 years ago in reply to Paul Filkin

Ah, ok. That's what I though.

Thank you
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Trados Studio > 1. Trados Studio

object reference not set to an instance or object with termbases