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object reference not set to an instance or object with termbases

David Vitan

I'm getting this error when trying to connect to server termbase or adding to a local one. I have reinstalled Trados2019 and MultiTerm 2019 several times and am still getting this error every time. I know there is nothing wrong with the server termbase as other translators are using it without difficulty. None of the fixes previously posted here have done anything. Any ideas?

Fullscreen 7380.errors_4_community.xml Download 
<?xml version="1.0"?>
-<SDLErrorDetails time="20.10.2020 17:08:22">
<ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage>
-<Exception>
<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2146233088</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]>
</StackTrace>
-<InnerException>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2147467261</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetMACAddress()
   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetClientUniqueId(String userID)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]>
</StackTrace>
</InnerException>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-5605BRU</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16691976 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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  • 0 in reply to David Vitan

    ok - please try a reset and if this doesn't help we can log a case with support.  They will probably do this same task so please do try it... you'll save yourself some time if it works.

    First of all reset Studio and MultiTerm.

    Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Then, rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15

    Once you've done this run a repair installation through the windows control panel for both Studio and MultiTerm.

    Paul Filkin | RWS

    Design your own training!
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