Nicolai Castillo

Was there an actual error message with this?  It's helpful to post it as it may point to where the problem is coming from, and it might even be coming from a plugin.

Hi, Paul.

Thank you so much for replying.

The only error message that I am getting in the pop-up window is the one the subject line above, which is "An unexpected error has occurred while loading the application plug-ins." That is all I am getting.

And, now, I just tried to click on the diskette icon shown on the error pop-up window image you attached to your reply, in order for me to save the XML to my desktop and thereafter attach the XML to this forum post, and it did not work. The error pop-up window shows a new error stating "Not responding". I tried twice and it is still "Not responding" and SDL Trados Studio 2021 is not responding. So, I closed the program without waiting for it to respond. I opened it again and it did open and respond by clicking "OK" on such error pop-up window, but, every time I open it, I keep on getting this now annoying error message stating "An unexpected error has occurred while loading the application plug-ins."

The problem might be coming from a plugin as you said, but Trados is not giving me any clue, at all, about what the problematic plugin is. As I said in the previous forum post, I was installing some plug-ins such as Studio Subtitling, Jobs, SearchOnWeb, etc. I remember I did manage to see a "Jobs" tab on the lower part of the left-hand side of Trados Studio interface where "Welcome," "Projects," "Files," "Reports," "Editor," "Translation Memories" tabs are shown. And, now, neither this "Jobs" tab nor any plug-in icon under the "Add-Ins" tab is shown.

What can I do?

Shall I uninstall and reinstall SDL Trados Studio Freelance Plus 2021 on my Windows 10 desktop computer?

I thank you in advance, Paul, for any further replies.

Kind regards,

Nicolai

Nicolai Castillo

Nicolai Castillo said:

Shall I uninstall and reinstall SDL Trados Studio Freelance Plus 2021 on my Windows 10 desktop computer?

No.  Try this:

Press the windows key on your keyboard:

Then type this:
sdl plugin man

You should get this:

Click on it and when it opens select "SDL Trados Studio 2021":

Then uninstall all your plugins.

Make sure Studio will start after this and if it does add your plugins back in again one at a time until you find the offending one.  If Studio won't restart without the plugins then reset Studio.  

You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

appstore.sdl.com/.../

But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Thank you, Paul, for replying once again.

I did not find this "SDL Plugin management" app at all in my computer.

In any case, I had already uninstalled all the plugins that I had installed, as I told you in one of the messages.

I am still getting this error message: "An unexpected error has occurred while loading the application plug-ins."

I reset the Studio manually by renaming the "Studio 16" folder beforehand as you said. This did not work either. 

So, I uninstalled (without deactivating my license) and reinstalled my SDL Trados Studio Freelance Plus 2021 license by renaming the "Studio 16" folder beforehand as well. And this did not work either.

This is frustrating. I do not know what else to do to sort this out and am still getting that error message every time I start Studio.

Are there any other ideas?

I thank you in advance.

Thank you, Paul, for replying once again.

I did not find this "SDL Plugin management" app at all in my computer.

In any case, I had already uninstalled all the plugins that I had installed, as I told you in one of the messages.

I am still getting this error message: "An unexpected error has occurred while loading the application plug-ins."

I reset the Studio manually by renaming the "Studio 16" folder beforehand as you said. This did not work either. 

So, I uninstalled (without deactivating my license) and reinstalled my SDL Trados Studio Freelance Plus 2021 license by renaming the "Studio 16" folder beforehand as well. And this did not work either.

This is frustrating. I do not know what else to do to sort this out and am still getting that error message every time I start Studio.

Are there any other ideas?

I thank you in advance.