Hello,
I followed the steps in https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975 (Upgrade from 2019 to 2021) to deactivate my 2019 license, but when I got to "4. Click on Click here to upgrade your license:", no such button shows in my SDL account. I can only see 1 available license for 2019 Freelance. Help?
Thanks!
Maria
Please contact the live chat so they can chase this for you:
https://www.sdltrados.com/contact/chat.html
There seems to be a problem with Worldpay who manage many of our transactions. The problem is on their end as it's causing to have to do a manual workaround once we know who is affected. Unfortunately we can't see this until someone complains... which is obviously not good for you or us. The finance teams are working on this but if you contact the live chat they can make sure that your details are logged so we can effect a solution for you.
Many apologies for the inconvenience.
Paul Filkin | RWS
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