Unknown said:

Their support is a joke, too, I look around for answers and all I get is a hefty offer to pay $200+ to log a support ticket.

Fortunately you managed to find this free service provided by SDL!  You could also have logged a support case for free using the solution finder in the SDL Knowledgebase as we provide free support for all licensing and installation issues, as well for a few other things too.

On this particular issue the best approach may be to delete 3 XML files by going to the following path:

Windows XP: C:\Documents and Settings\[USERNAME]\Application Data\SDL\SDL Trados Studio\[11.0.0.0]
Windows Vista/7: C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\[11.0.0.0]

and delete the following three XML files:

- BaseSettings.xml
- plugincache.xml
- UserSettings.xml

In case you cannot see the "AppData" folder, make sure that your folder view is set to "display hidden system folders." Here are step-by-step instructions:

http://windows.microsoft.com/en-us/windows-vista/Show-hidden-files

If this does not help then please delete the following file: "projects.xml" located in

Windows XP: C:\Documents and Settings\[USERNAME]Application Data\SDL\SDL Trados Studio
Windows Vista/7: C:\Users\[USERNAME]\Documents\SDL Trados Studio\Projects

Please note that your project list will disappear and you will need to re-open your projects in SDL Trados Studio to have them back in the list. To do this please go to File > Open > Project and browse to the project you wish to open. It will then be added to the Projects list in SDL Trados Studio 2014.

This may well do the trick.  But if it doesn't I'll log a support case for you using the solution finder and we can arrange for a support engineer to help figure out what the cause of this issue is.

Hi Mats,

Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s)
---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul

Hi Mats,

There are 2014 options.  You suspect wrong :-)  In fact even older versions have a solution finder option!

Where are you looking?  Or are you determined to use only a path that matches your requirements exactly?  If so can you tell me what you're doing so we remove any ambiguity that prevents anyone else from having this problem?

Thanks