Hello Daniel Medina,

Are your projects stored locally or in the cloud?

If it's the latter, try creating a local project and see if the problem persists. (please ensure that Studio/Multiterm is also added to your AntiVirus 'exceptions list')

Next- it's perhaps worth checking if an installed plugin/Machine Translation provider is causing the issue.

Please remove each plugin (one by one) and check if the problem is resolved.

Hello Daniel Medina,

Are your projects stored locally or in the cloud?

If it's the latter, try creating a local project and see if the problem persists. (please ensure that Studio/Multiterm is also added to your AntiVirus 'exceptions list')

Next- it's perhaps worth checking if an installed plugin/Machine Translation provider is causing the issue.

Please remove each plugin (one by one) and check if the problem is resolved.

Ok, I will check that out. But no, my projects were not in the cloud, they were open locally. I actually still dont know how to work in the cloud as I recently started. 

Thank you. Will try that solution

I do have plugins installed. But they´re downloaded fro the trados app store. Theyre 2. Grammar checker and web lookup. Do you mean a translator directly from the pc through Windows?

In the meantime, I´ll check the antivirus list you mention.Thank you

Hello Steven. Thank you for your previous answer. I wanted to ask you another question since I was looking for the exceptions list that you mention on my antivirus.

My pc is new, got win 10. Do you mean the McCafee AV software that came with it or windows Defender?

I coudnt find the list on the McCaf AV settings, but I found the exceptions option in Defender. But when you click on that, they dont give me a list of programs, they give me the option of adding exclusions, but they give 4 options for it: file, folder, file type and process. They dont give me option of excluding a program. 

And also about the plugins. Should I unsintall the 2 plugins that I installed from the trados app store? Those are the only ones I have knowledge of. And I don´t really know if I have any other translation tool installed. Im assuming I dont, but is that "machine tranlsation provider" that you mention supposed to be incuded in the windows 10 software package? cz if that´s the case, I dont even know how its called, so I can locate it and turn it off or something

Thank you for your help

Hello, Steven. I went to the Defender Exclusion list and since it didn't let me literally add a program, I added the whole folder SDL where all the studio n multiterm folders are. 

But it only took 10 minutes for the program to freeze again, 

So, my projects are not stored in the cloud, Studio/Multiterm is also added to the AntiVirus 'exclusions list

Now, firstly, I dont really know if I am doing what Im supposed to, but in case I did, Im still to find out what about the plugins on the machine translation provider???

Thank you, Im really looking forward to hear your answer