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My Trados studio freezes when confirming segments

Daniel Medina

At first I thought it was a problem with labels, as it only did it with segments with labels. But then it started freezing when confirming segments with no labels on them.

I looked up and I tried these solutions:

SOLUTION 1

Run a repair installation

Open the Control Panel

Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features. (I got windows 10)

Click/highlight the relevant SDL product from the list of installed programs, e.g. SDL Trados Studio 2017 SR1, and click Repair. For Trados Studio 2019 / 2021, the button is Uninstall/Change > Repair.

Restart Trados Studio.

SOLUTION 2 

Reset SDL Trados Studio basic settings

C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\Studio16

Rename the following XML files (for example, add an underscore before/after the file name)

UserSettings.xml plugincache.xml BaseSettings.xml

Restart Trados Studio.

SOLUTION 3

Reset SDL Trados Studio to default settings (in addition to Workaround 2)

In this solution it is indicated to follow the steps from the KB article Resetting SDL Trados Studio to default state which are the following

You can reset Studio to default settings by renaming the following folders on your machine:

NOTE: You can delete the folders below but ensure that you first back them up, including their contents, to avoid any data loss that may occur.

Windows XP:

  1. C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\SDL - rename the SDL Trados Studio and ProjectApi folder
  2. C:\Documents and Settings\%USERNAME%\Application Data\SDL - rename the SDL Trados Studio folder
  3. C:\Documents and Settings\%USERNAME%\My Documents - rename the Studio [VERSION] folder to Studio [VERSION]_Old

Windows Vista/7/8/10:

  1. C:\Users\%USERNAME%\AppData\Local\SDL - rename the SDL Trados Studio and ProjectApi folder
  2. C:\Users\%USERNAME%\AppData\Roaming\SDL - rename the SDL Trados Studio and ProjectApi folder
  3. C:\Users\%USERNAME%\Documents\Studio [VERSION] - rename the Studio [VERSION] folder to Studio [VERSION]_Old

From the 3 possible locations that those folders are, none of them actually contain either the ProjectApi nor the Studio [version] or Studio [version]_old. You can only find the SDL trados studio folder

None of these solutions worked. The program still freezes. Can someone give me some asistance, please?
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    Hello ,

    Are your projects stored locally or in the cloud?

    If it's the latter, try creating a local project and see if the problem persists. (please ensure that Studio/Multiterm is also added to your AntiVirus 'exceptions list')

    Next- it's perhaps worth checking if an installed plugin/Machine Translation provider is causing the issue.

    Please remove each plugin (one by one) and check if the problem is resolved.

    Oana Nagy | QA Engineer | RWS Group

  • 0 in reply to Oana Nagy

    Hello Steven. Thank you for your previous answer. I wanted to ask you another question since I was looking for the exceptions list that you mention on my antivirus.

    My pc is new, got win 10. Do you mean the McCafee AV software that came with it or windows Defender?

    I coudnt find the list on the McCaf AV settings, but I found the exceptions option in Defender. But when you click on that, they dont give me a list of programs, they give me the option of adding exclusions, but they give 4 options for it: file, folder, file type and process. They dont give me option of excluding a program. 

    And also about the plugins. Should I unsintall the 2 plugins that I installed from the trados app store? Those are the only ones I have knowledge of. And I don´t really know if I have any other translation tool installed. Im assuming I dont, but is that "machine tranlsation provider" that you mention supposed to be incuded in the windows 10 software package? cz if that´s the case, I dont even know how its called, so I can locate it and turn it off or something

    Thank you for your help
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  • 0 in reply to Oana Nagy

    Hello Steven. Thank you for your previous answer. I wanted to ask you another question since I was looking for the exceptions list that you mention on my antivirus.

    My pc is new, got win 10. Do you mean the McCafee AV software that came with it or windows Defender?

    I coudnt find the list on the McCaf AV settings, but I found the exceptions option in Defender. But when you click on that, they dont give me a list of programs, they give me the option of adding exclusions, but they give 4 options for it: file, folder, file type and process. They dont give me option of excluding a program. 

    And also about the plugins. Should I unsintall the 2 plugins that I installed from the trados app store? Those are the only ones I have knowledge of. And I don´t really know if I have any other translation tool installed. Im assuming I dont, but is that "machine tranlsation provider" that you mention supposed to be incuded in the windows 10 software package? cz if that´s the case, I dont even know how its called, so I can locate it and turn it off or something

    Thank you for your help
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