Error message when trying to open a new project in Studio 2021

Hi,

I have a problem when trying to open a new project in Studio 2021 - after I click on the New project icon, an Error message appears on the screen, without an explanation, even without any text. All that I can do when it happens is close the program, and then restart it. On the other hand, when I choose the "Translate as single document" option all works fine, but it's rather frustrating when you have to open each file individually when there are multiple files to be translated. By the way, this happened after I installed the 2021 version and Windows 10 (previously I used 2019 and W7). So far, all my translations in Studio 2021 were done as single documents.

Any ideas what might be the reason and how to fix the problem?Trados Studio 2021 screenshot showing an empty error dialog box with no text, appearing after clicking the New project icon.

Best regards,

Zoran 



Generated Image Alt-Text
[edited by: Trados AI at 1:05 AM (GMT 0) on 29 Feb 2024]
emoji
Parents Reply Children
  • Hi Zoran,

    As I said when I try to delete all templates (as suggested by Jerzy) I get prompted with a message advising me that the DEFAULT TEMPLATE CANNOT BE REMOVED.

    For this reason I have cancelled all other templates present in the folder except the default one, since I haven't been allowed to remove it.

    Have you been able to remove them all as suggested by Jerzy, including the default one? If you have been successful in doing that, then I wonder why I was not!!!! Have you carried out a specific procedure to achieve that goal?

    I have tried to import a template form the specific folder mentioned by Jerzy then I have set it as defoult but nothing seems to work!! The problem remains. I am really curious to know why in my case that solution is not working.

    I am addressing to you and to Jerzy as well, please let me know if you think that I can solve the problem in a different way.

    I thank you in advance

    Paolo

  • Hi Paolo!

    Yeas, I was able to remove them according to Jerzy’s suggestion, including the default one. There were no any messages like "DEFAULT TEMPLATE CANNOT BE REMOVED", or anything similar to that. It was one month ago, but I don’t remember having to carry out any specific procedure – I did it exactly as instructed by Jerzy, it took me less than a minute, and, eventually, all was fine.

    I may not be well versed in IT issues, but it seems to me, according to your description, that there might be some issues related to the settings of your PC, or, perhaps, your OS.

    Sorry if my answers are not helpful, I guess someone more proficient than me will have to deal with the issue.

    Hope you solve the problem soon!

    Best regards,

    Zoran