Dawn Wall

"Out of memory exception" means your computer has insufficient memory (RAM) to complete the task. You can try closing other programs that might be running at the same time (e.g. browsers, which can use quite a lot of memory). Or you install more memory.

Regarding how to report errors, it is more informative and convenient for everybody if you click on the little disk symbol on the error message:

You will be asked where to save a file, choose any location that makes sense for you, and post that file here using the "insert -> file" option.

Daniel

Hi @Daniel

Thank you for sharing this info.

We will make sure to try using a different computer with more RAM and re-run the TM update and see if it works. Do you know approximately how much RAM should one computer have in order to be able to TM update large IDML files without any problem?

What about the other issue which says Translation provider Threw Exception?

What is causing this issue? Is it the insufficient RAM again?

Kind regards,

-

Hi Dawn Wall,

Minimum specs for Trados Studio 2021 is 16 GB of RAM. Your PC has got only 8 GB.

https://www.sdltrados.com/products/trados-studio/faq.html

When I've got this Out of memory error, I managed to solve it by closing any other RAM-hungry applications, like web browsers, restarting Trados Studio, and trying again. And I've got 16GB of RAM.

Hi Jesus,

I don't have the OutofMemory error anymore.

Now I am only getting the TranslationProviderThrewException error that I shared with you above.

Can you please confirm on what it means and how to resolve it?

Thanks!

Hi Dawn Wall,

There is a problem with the TM translation provider.

I'd start with this information:

- How many TM's you use for any of the problematic languages, like Welsh? If there are more than one TM, disable all but one and try to repro the problem.

- Are TM's locally stored or using a cloud service such as Dropbox, OneDrive…? If they are, try disabling sincying the cloud service and try again.

- Do you use any other TM translation provider, apart from the file-based TM? If so, try disabling them one each time and check if the problem is solved.

The key is isolate the problem. For example, if the culprit was a specific TM, then we could try to repair it, but we need to confirm that first.

Please come back and post the answers. You can also try the solutions mentioned in this post:

https://community.sdl.com/product-groups/translationproductivity/f/studio/33056/tms-and-tbs-in-studio-2021---tms-shutdown-randomly-and-old-tbs-simply-do-not-work/108762#108762

Dear Jesus,

Please find below my replies:

-For Welsh, Turkish and Lithuanian there are 3 TMs (i.e. 1 per langauge).

-The TMs are stored on a company server and we are using a VPN to log in and use SDL and the server project folders.

- We are not using any other TM translation provider.

Thanks in advance,

Hi Dawn Wall,

Thanks for the answers. I can't help with server projects, but I'm sure other colleagues can help you here.

I guess your company uses GroupShare, right?

Hi Dawn Wall,

Thanks for the answers. I can't help with server projects, but I'm sure other colleagues can help you here.

I guess your company uses GroupShare, right?