Jacinta Kal

I think I'd start by looking at what other software applications I had running that could be causing some interference.  This is not a "normal" Studio error.  So check your task bar and task manager, turn off anything that you have running in the background and test again.  If it's all fine you can reintroduce you other applications until you find the problem.  Then you need to see if you can change shortcuts for these functions to avoid the problem.

Hi Paul, I'm not running anything else at the same time. It all worked fine until Thursday (11 Feb) last week and I haven't changed anything. I didn't install/uninstall anything (apart from reinstalling Studio when the problem first occurred), and my keyboard and shortcut keys work fine in any other application. It is only Studio that this happens in.

I found someone having a similar issue on here but they ran an MT plugin, which I'm also not using. The problem first occurred in a Trados Groupshare project. I tried to see if it made any difference when I worked in a project I made myself on my own computer, but the problems also occurred in my own local project. It is definitely something in Studio.

Jacinta Kal

Jacinta Kal said:

It is definitely something in Studio.

I'm afraid it really isn't.  But if you think it is then do a completely clean reinstall and try again.  

Clean install... try the following.

1. Uninstall Studio
2. Uninstall MultiTerm

Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

c:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2021\
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio16\
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\Studio16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm16\
c:\Users\[USERNAME]\Documents\Studio 2021\Project Templates\
c:\Users\[USERNAME]\Documents\Studio 2021\Projects\projects.xml

I think that's about it for a clean install. Then reinstall.

All your projects will be gone from the list, but they won't be removed from your disk.  So you'll just have to use Open Project and navigate to them in order to put them back.  If you don't wish to lose your projects list then don't delete this:

c:\Users\[USERNAME]\Documents\Studio 2021\Projects\projects.xml

Paul Filkin said:

I'm afraid it really isn't.  But if you think it is then do a completely clean reinstall and try again.  

If it isn't, then why did I have no problems at all in any other application, like MemoQ and Word?

Anyway, the clean install seems to have cured the problem. Thanks for your help!

Jacinta Kal said:

why did I have no problems at all in any other application, like MemoQ and Word?

That doesn't really follow... but glad the reset sorted you out.

Jacinta Kal said:

why did I have no problems at all in any other application, like MemoQ and Word?

That doesn't really follow... but glad the reset sorted you out.