Hello Heather Hamilton ,

It is not clear whether you have updated Studio or not.

The no internet connection message was most often caused when you are using a VPN which blocked filtered sites

This was fixed in the previous CU3 release.

If you are still experiencing issues, please let us know the exact version of Studio you are running and we can get support to look into this for you.

Dear Steve,

I'm using SDL Trados Studio 2021 Freelance Plus SR1 16.1.4.4184, first activated in Jan 2021. When I reinstalled the programme, I didn't deactivate the llicense first. Would that help?

Thank you for your help.

Heather

By the way, I unistalled a never-used Kaspersky VPN, and deactivated the firewall, but neither action helped.

Dear Steve, I still haven't found a solution to this problem, and I see that I'm not alone: Tania Pires mentions exactly the same thing on another thread, but also hasn't been able to solve it. Can you help please?

Thank you.

I don't have neither VPN nor even AV other than that provided by Windows, and my internet connection is stable and fast but I see this message from time to time. However I don't use internet-addicted solutions like Language Cloud or Live Essential, that's why I never bothered looking for a solution.

Heather Hamilton Support Case Id : 00589228. Support case has been logged for your assistance. Please check your SDL Community email address for updates.