SDL Trados 2021 No internet connection

Question

This topic has been discussed on other threads, but I don't seem to be able to find a solution. 
 My machine suggested that I install the latest service release (using SDL Trados Studio 2021 SR1 16.1.4.4184), but since then it tells me I have no internet connection. And that I have used all my Language Cloud allowance: neither is true! My Kaspersky gives me the following error message. I tried reinstalling Trados, but to no avail. Can you give me any advice about what to do?

Grateful for any help. Thanks in advance, 
 Heather

Oana Nagy · Answer

Heather Hamilton Support Case Id : 00589228. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Oana Nagy · Answer

Hello Heather Hamilton , 
 It is not clear whether you have updated Studio or not. 
 The no internet connection message was most often caused when you are using a VPN which blocked filtered sites 
 This was fixed in the previous CU3 release. 
 If you are still experiencing issues, please let us know the exact version of Studio you are running and we can get support to look into this for you.

Trados Studio > 1. Trados Studio

SDL Trados 2021 No internet connection

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