Ingrid Turmel Louis LaBonté Elisa Calderon Harry Borsje Shannon Goyette Bruce Campbell Karel Tatranský Juraj Holic Stepan Konev

I discussed this with the development team and they have noted that sometimes the term view steals the focus and this may be what's making the cursor disappear, similarly for the translation preview. The logs we received from Juraj yesterday show that terminology was in use.  Can you all confirm whether the issue reproduces if you don't use terminology or the preview?  So close these windows and don't use them for a bit.  This behaviour is definitely inconsistent and we have not been able to reproduce it ourselves which makes it quite hard to figure out what is deactivating the cursor.

Thanks for your help.

fyi.

Ingrid Turmel Annemieke Stössel-Lub Louis LaBonté Elisa Calderon Harry Borsje Shannon Goyette Bruce Campbell Karel Tatranský Juraj Holic Stepan Konev

A further update, this time related to something worth checking associated with the track pad.  We still don't have anything solid to work with but we did find this problem by accident.  Many users today put small stickers, or camera slides over the camera on a laptop lid.  We had a developer with similar problems to the ones reported here and it took some time before he realised what the problem actually was.  His laptop was closed while he used an external keyboard and monitor, and the camera slide he'd stuck on the camera for privacy touched the track pad when the lid was closed. This intermittently caused problems until he realised what was happening.  Solution was to use a thinner cover, no cover at all, leave the lid open or turn off the track pad.

Odd sort of story I know but I think worth checking just in case!

Also, I have not had any feedback to my earlier question.

Paul said:

Can you all confirm whether the issue reproduces if you don't use terminology or the preview?  So close these windows and don't use them for a bit. 

If I don't get any feedback we'll end up closing the case because we don't have enough to go on and can't reproduce other than these things:

• use of the termbase viewer and/or preview
• track pad related issues

Ingrid Turmel Annemieke Stössel-Lub Louis LaBonté Elisa Calderon Harry Borsje Shannon Goyette Bruce Campbell Karel Tatranský Juraj Holic Stepan Konev

A further update, this time related to something worth checking associated with the track pad.  We still don't have anything solid to work with but we did find this problem by accident.  Many users today put small stickers, or camera slides over the camera on a laptop lid.  We had a developer with similar problems to the ones reported here and it took some time before he realised what the problem actually was.  His laptop was closed while he used an external keyboard and monitor, and the camera slide he'd stuck on the camera for privacy touched the track pad when the lid was closed. This intermittently caused problems until he realised what was happening.  Solution was to use a thinner cover, no cover at all, leave the lid open or turn off the track pad.

Odd sort of story I know but I think worth checking just in case!

Also, I have not had any feedback to my earlier question.

Paul said:

Can you all confirm whether the issue reproduces if you don't use terminology or the preview?  So close these windows and don't use them for a bit. 

If I don't get any feedback we'll end up closing the case because we don't have enough to go on and can't reproduce other than these things:

• use of the termbase viewer and/or preview
• track pad related issues

Hi Paul,

On my end, I encounter this problem on my desktop computer, so no laptop with track pad. I do use the termbase viewer (term recognition) constantly, but will deactivate the corresponding windows (termbase viewer and preview) tomorrow and report back to you within the next few days. The problem occurred twice today, but there are days where it doesn't show up at all. It seems to be very random.

Best regards,
Annemieke

Thanks ... much appreciated.

Hi Paul

I am on a desktop computer.

I have not had the problem since switching back to Studio 2019.

Hi @Paul, 

I installed the latest 2021 update a couple of days ago, and the problem disappeared. Only for now perhaps, so I don't wan't to jinx it, since it depraves efficiency immensely.

What I do remember is that, the cursor jumped to the following segment as it should, but just for a second (one ‘blink‘), then it disappeard as focus shifted elsewhere.

Hope this is of some help to the dev team. 

Best regards,

Mikael