Dear team,
After completion of the last maintenance scheduled and notified for March 13/14, 2021, I have been unable to connect to Language Cloud (i.e. set up a project using language cloud), and my name does not appear when I open my Trados 2019 program (seems like it is searching, but unable to connect...).
Error message: Connection to Language Cloud failed.
This problem is exactly the same as the one described by Anne Sophie Fradier, support case ID 00588122.
Thanks for your help
Annie Rault
Having the same issue here. No response from support. They need to hurry it up, work pending and cannot access SDL account within Trados Studio 2019. I created a thread but no reply at all. There is another thread but they escalated it to a support case, so we can't see the resolution, which beats the purpose of opening a thread in the first place.
Yes, and yes. Please post solution, don't simply escalate to a support case. Many users experiencing the same thing! I've reinstalled, repaired, deleted the AppData Studio Folder, etc... nothing works.
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