Hello, I have a problem with Trados 2021 and I really need help. Trados support didn't help at all and told me to post this here.
A message with a Base 64 error is showing and nothing that I do makes it go away. I changed the name of the project, deleted ans installed trados and the message is still there:
"The entry is not a valid Base 64 character string, as it contains a non-base 64 character, more than two padding characters, or an illegal character between padding characters."
PLEASE help
Hello Behaviour Brasil
Could you please give us a bit more details about the issue? Please save the error by clicking on the disc icon and, then saving to your desktop and including this in communications with SDL.
These 'error stacks' helps us locate the issues and provide solutions much quicker generally.
You can also post the full 'error stack':
What kind of file is it, is it a package?
Oana Nagy | QA Engineer | RWS Group
Hello Behaviour Brasil
Could you please give us a bit more details about the issue? Please save the error by clicking on the disc icon and, then saving to your desktop and including this in communications with SDL.
These 'error stacks' helps us locate the issues and provide solutions much quicker generally.
You can also post the full 'error stack':
What kind of file is it, is it a package?
Oana Nagy | QA Engineer | RWS Group
<?xml version="1.0"?>
-<SDLErrorDetails time="06/04/2021 12:30:33">
<ErrorMessage>A entrada não é uma cadeia de caracteres de Base 64 válida, pois contém um caractere que não é de base 64, mais de dois caracteres de preenchimento ou um caractere ilegal entre os caracteres de preenchimento. </ErrorMessage>
-<Exception>
<Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2146233033</HResult>
-<StackTrace>
-<![CDATA[ em System.Convert.FromBase64_Decode(Char startInputPtr, Int32 inputLength, Byte startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>
</StackTrace>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1046</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-7I7RGS9\loren</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-7I7RGS9</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4057488 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<?xml version="1.0"?>
-<SDLErrorDetails time="06/04/2021 12:30:33">
<ErrorMessage>A entrada não é uma cadeia de caracteres de Base 64 válida, pois contém um caractere que não é de base 64, mais de dois caracteres de preenchimento ou um caractere ilegal entre os caracteres de preenchimento. </ErrorMessage>
-<Exception>
<Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2146233033</HResult>
-<StackTrace>
-<![CDATA[ em System.Convert.FromBase64_Decode(Char startInputPtr, Int32 inputLength, Byte startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>
</StackTrace>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1046</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-7I7RGS9\loren</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-7I7RGS9</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4057488 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<?xml version="1.0"?>
-<SDLErrorDetails time="08/04/2021 18:28:10">
<ErrorMessage>A entrada não é uma cadeia de caracteres de Base 64 válida, pois contém um caractere que não é de base 64, mais de dois caracteres de preenchimento ou um caractere ilegal entre os caracteres de preenchimento. </ErrorMessage>
-<Exception>
<Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2146233033</HResult>
-<StackTrace>
-<![CDATA[ em System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>
</StackTrace>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1046</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-7I7RGS9\loren</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-7I7RGS9</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4057488 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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