Hello, please email us to info@babeldgt.com and we will be glad to help, if you can send us a screen capture it will help a lot.

Thanks!

Hello Behaviour Brasil

Could you please give us a bit more details about the issue? Please save the error by clicking on the disc icon and, then saving to your desktop and including this in communications with SDL.

These 'error stacks' helps us locate the issues and provide solutions much quicker generally.

You can also post the full 'error stack':

What kind of file is it, is it a package?

<?xml version="1.0"?>

-<SDLErrorDetails time="06/04/2021 12:30:33">

<ErrorMessage>A entrada não é uma cadeia de caracteres de Base 64 válida, pois contém um caractere que não é de base 64, mais de dois caracteres de preenchimento ou um caractere ilegal entre os caracteres de preenchimento. </ErrorMessage>

-<Exception>

<Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>mscorlib</Source>

<HResult>-2146233033</HResult>

-<StackTrace>

-<![CDATA[ em System.Convert.FromBase64_Decode(Char startInputPtr, Int32 inputLength, Byte startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>Studio16</ProductVersion>

<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1046</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-7I7RGS9\loren</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-7I7RGS9</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>4057488 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

<?xml version="1.0"?>

-<SDLErrorDetails time="06/04/2021 12:30:33">

<ErrorMessage>A entrada não é uma cadeia de caracteres de Base 64 válida, pois contém um caractere que não é de base 64, mais de dois caracteres de preenchimento ou um caractere ilegal entre os caracteres de preenchimento. </ErrorMessage>

-<Exception>

<Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>mscorlib</Source>

<HResult>-2146233033</HResult>

-<StackTrace>

-<![CDATA[ em System.Convert.FromBase64_Decode(Char startInputPtr, Int32 inputLength, Byte startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>Studio16</ProductVersion>

<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1046</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-7I7RGS9\loren</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-7I7RGS9</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>4057488 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

<?xml version="1.0"?>

-<SDLErrorDetails time="08/04/2021 18:28:10">

<ErrorMessage>A entrada não é uma cadeia de caracteres de Base 64 válida, pois contém um caractere que não é de base 64, mais de dois caracteres de preenchimento ou um caractere ilegal entre os caracteres de preenchimento. </ErrorMessage>

-<Exception>

<Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>mscorlib</Source>

<HResult>-2146233033</HResult>

-<StackTrace>

-<![CDATA[ em System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>Studio16</ProductVersion>

<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1046</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-7I7RGS9\loren</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-7I7RGS9</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>4057488 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

Behaviour Brasil Support Case Id : 00593793. Support case has been logged for your assistance. Please check your SDL Community email address for updates.