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Horrible GUI performance in Studio 2019 15.2.8.3007 on Ryzen 3900X

Jędrzej Ilukowicz

Hi all,

The problem's background:
In Feb 2021 I switched to a new work rig with 32 GB of RAM running the X570 chip and the Ryzen 3900X.
I did a fresh install of Windows 10 and my Studio 2019 on a brand new M.2 SSD (the one you plug into the mobo chipset).

The problem:
1. The performance in the Studio Editor is incredible. All the bells and whistles the 2019 packs (upLift, partial matches, etc.) work like a charm. Yet, outside of the Editor...

2. ...It's hell to work with, and here's why:
(a) Navigating the Projects list in the main window is pain. When I scroll down to see more of the list, the scollable list contents freeze and jump back at random after a short hesitation; ditto for scrollingd own and clicking on a project; the cursor bar randomly hops back to an item way above (or below). Clicking between the projects on the list causes hangs up the Studio GUI for a dozen seconds or so until the thing does what it is commanded to do.

(b) Opening project packages is a PITA on the scale of tilling a frozen potato field with your bare hands. Literally. In the Open Package dialogue, any attempt at typing in the file path (to, say, change the package project folder name) causes the GUI to hang up for a DARN MINUTE. For real, this is what Americans call a "Certified Bruh moment", and it should not happen. Once I manage to open the package and the dialogue is gone, Studio takes its damn sweet time AGAIN to bring me back to the project list in the main window, lagging, stuttering, and freezing like above.

(c) Switching between different file tabs in the Editor view... need I say more? The same 1st-Pentium-Chip-Slow behaviour.

The attempts to solve the problem so far:
The M.2 SSD drive is defect free, the same goes for the hardware components in my rig.
I ran several software tools to look for anything that might be the bottleneck which gives me hell in the Studio main window GUI, but save for nVidia's usual dll and DirectX negligible upward ticks in delay (which is normal in Windows), I've found nothing so far to be even a slightest hint as to why the Studio GUI runs like a zombie bot webpage on an ancient computer.

To note for comparison, the rig before this one rocked an Intel i7 5780K CPU and conversely, while it was too weak for the upLift and other bells and whistles, the Studio main window GUI and all other features I've indicated here worked lightning-speed fast. I run a second license of Studio 2019 on a 6-years old laptop (with an Intel i5 CPU) and I got no issues there.

A question to the Studio devs at SDL/RWS: Has Trados 2019 ever been optimised to run on AMD's Ryzen CPUs? Because if it has not, I'm appalled with the very prospect of getting Studio 2021 and will move to Memoq, which has not been a PITA to me with the current hardware configuration.

Any helpful input will be appreciated very much. :)
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  • 0 in reply to Lydia Simplicio

    Nope.
    I need to reinstall the Studio on the 3900X rig and see what gives, when I get the time to do it.
    It's kinda hilarious that the erratic scroll/freeze/scroll response in the Projects list EXISTS on the i5 laptop I have, but it's almost negligible in severity.
    I tried several troubleshooting methods, which mainly concern the Ryzen CPU power management, as it is automatic by default in Windows settings; you need to force full performance for the CPU there (this is a must-have, as it can cause web browsers to work poorly and stutter).
    I think it's a problem of very mediocre-to-nil optimisation of the 2019 for Ryzen CPUs and... well, I don't think the devs even bother to look up what the root cause might be.
  • 0 in reply to Jędrzej Ilukowicz

    Well, I took my sweet time but here's an update:

    A reinstallation of Studio 2019 didn't help resolve this issue.
    It's unbelievable I am the only Ryzen 3900X user suffering from this. I think RWS should stop sitting on it hands with this, but hey, they're probably too busy fixing Studio 2021 (which I was specifically advised by my LSPs NOT to install because of all the bugs) while Studio 2019 is now teetering on the edge of obsolescence. Argh!
  • 0 in reply to Jędrzej Ilukowicz

    Hear ye, hear ye, for it ticks and lives!
    I did some testing of the issue on my Ryzen 3900X rig, and this is what it gave:

    It turns out the culprit was... wait for it... the projects list view. I do not know how, but I think that Trados somehow references to the projects with the In Progress status and the Completed Status - the latter category in my T2019 featured hundreds and hundreds of projects already finished.
    My discovery was purely accidental (as any proper discovery is!) - I was moving the contents of the Trados Projects folder to a backup drive to free up the partition, following which I simply deleted all the Completed projects listed in the Projects view, and ka-zam!

    This fixed the issue. Now the interface works like a charm, there is no "Go And Make Yourself A Cuppa Coffee"-long wait for Trados to extract and set up a project package, etc., etc. - the performance with the issues I first raised here is virtually perfect.

    I think Trados may have issues with running on Ryzen and keeping a lot of projects (in progress or completed) both on the Project list and in the designated project folder; I suspect the Projects list is looked up, cross-referenced or whatever even when you scroll it or launch a package.

    I think this should be investigated properly and put in the KB or at least as a preferred troubleshooting solution... But hey, Trados 2019 is now nearly obsolete.