Katrin Hoelscher

Katrin Hoelscher said:

Is there a way to solve this issue (other than buying a "real" license and realizing that the subscription money wasn't really worth it)?

Maintenance in the cloud shouldn't be something that keeps the server unavailable for long periods of time.  certainly the teams do their best to carry out such work as quickly as possible.

If you'd prefer to switch to a perpetual licence we can help you to do this.  Just contact the livechat team and explain what you would like to do: https://www.trados.com/contact/chat.html

Thank you for your reply, Paul.

I know that the teams do their best to carry out their work as quickly as possibly. My point was that when I signed up for the subscription, it wasn't really made clear (enough) that I wouldn't be able to work whenever the server was down. I don't think I would have gone for the subscription then. Just maybe make that more obvious for future subscribers? When you're on a tight deadline, even one hour of maintenance can be too much ;-).

Thank you for your reply, Paul.

I know that the teams do their best to carry out their work as quickly as possibly. My point was that when I signed up for the subscription, it wasn't really made clear (enough) that I wouldn't be able to work whenever the server was down. I don't think I would have gone for the subscription then. Just maybe make that more obvious for future subscribers? When you're on a tight deadline, even one hour of maintenance can be too much ;-).