Hello @Carlos Terán

Its important to always post the full error stack as this provides more detail as to the problem.

Please navigate to the following folders-

C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages

C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Unpacked

and delete. the plugins

Now try to restart Studio.

When installing the Compatibility, please refer to the notes here (based on the actual version of Studio you are running).

https://appstore.sdl.com/language/app/sdl-trados-compatibility-and-migration-power-pack/1101/

Does this now work for you?

Hello Steven.

Thank you for your help.

I can not find the file path on my computer.

I am posting the full error stack XML file, hoping this will give more useful information for you.

I will wait for your reply.

Carlos0525.sdlerror-202156-12h36m36s.sdlerror.sdlerror.xml

Hi Carlos Terán,

If you can't see the folders Steven mentioned, try ticking this Hidden items checkbox on View tab in Windows Explorer:

Hello Jesus and Steven,

Thank you for your reply, Jesus. It helped me see the hidden folders.

I deleted both the "unpacked" and "packages" files, but I am still getting the same error, posted below.

I can not open my Studio 2021. Even after restarting my PC.

Thank you very much for your kind help.

Here is the XML file:

0310.sdlerror-202156-13h9m12s.sdlerror.xml

Hello.

Is there any news on this issue? Any help will be highly appreciated!

Carlos Terán

I think you should go to the licensing and installation forum (https://community.sdl.com/product-groups/translationproductivity/f/licensing) and get help from RWS:

I don't know whether they do chats on the weekend, but this is the way to get help if you can't even start.

Daniel

Carlos Terán Support Case Id : 00599782. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Ok. Thank you, Paul.