Corrupted TM

Hello,

I've read all the posts that I could technically understand regarding corrupt TMs and tried these 2 solutions: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0031566 and https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035305 but nothing changed. I've been sent the TM many times and re-created the projects to try again, but it doesn't work. Is it a issue related to Studio versions? 2015/2017/2019...? The TMS work on client's side...

Thanks a lot, I don't know what to do anymore and time flies by!

Caroline